Why a B2B ordering portal makes sense for Goma
Goma is a provincial capital and city in north kivu, DR congo, where around 782,000 people live and shop, and one of the markets in DR Congo where we build B2B and wholesale portals.
Key sectors include trade with rwanda, mining services, humanitarian logistics and tourism, with business districts such as the Goma lakefront, Himbi and the border market.
Logistics are supported by Goma Airport and the Rwandan border crossing, which matters when you promise customers fast delivery.
DR Congo is a huge market with a fast-growing mobile-money population in Kinshasa and Lubumbashi and a mining economy that needs B2B supply platforms. Dollar pricing and mobile wallets are standard.
Shoppers and trade buyers in Goma already compare options on their phones; a B2B ordering portal that loads fast, shows accurate stock and accepts M-Pesa turns that research into orders.
Localised for Goma, not translated into it
A store that works in Goma respects local habits as well as local law. These are the details we configure first.
Currency and pricing
Everything a Goma shopper sees — price, tax, delivery fee, refund — is in CDF, written the local way.
Language and content
We localise pages, emails and notifications into French, Lingala and Swahili where your audience needs it.
Local trust signals
Trust is local: familiar names such as M-Pesa and Airtel Money and La Poste de la RDC sit next to the buy button.
Domain, phone and contact
A .cd domain (or your own) builds local trust and search relevance. Contact buttons are pre-set with +243, so a customer in Goma taps once to call or message.
Talent and partners nearby
Goma draws on Université de Goma, which means plenty of local staff, interns and technology partners to run the store after launch.
Designed to your requirements, not a template
Every NNT Mart B2B ordering portal in Goma is engineered to the client's own brief — the web platform, the admin panel and, when you need one, a mobile application built for your workflow.
Typical clients include FMCG distributors, industrial suppliers, electrical and hardware traders and medical and institutional suppliers. Categories that sell especially well online in the DR Congo — mining supplies, phones and electronics, fashion and food — get catalogue structures and filters designed for them.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
Core modules we build for Goma clients
Each module below is configured — or custom-developed — to your requirements. You choose what launches first and what follows in later phases.
Business accounts
Registration, KYC and approval, company hierarchies, branches, buyers and approvers with their own permissions. Revenue reports by product, repeat buyer and delivery area of Goma guide stock and marketing decisions.
Contract pricing
Price lists by customer, group or territory, quantity slabs, pack sizes, minimum order values and negotiated rates. Storefront language, imagery and navigation are set up for Goma shoppers and available in French and Lingala.
Quick and bulk ordering
SKU-code entry, spreadsheet upload, saved lists, re-order from history and scheduled repeat orders. Product data imports from your existing sheets or ERP, so Goma teams do not re-type thousands of items.
Quotes and approvals
Request-for-quotation, counter-offers, purchase-order upload and multi-level approval before submission. Checkout is configured for M-Pesa, Airtel Money and Orange Money.
Credit and payments
Online payment, credit limits, pay-later terms, outstanding statements and payment reminders where approved. Couriers such as La Poste de la RDC, DHL and Aramex plug in alongside your own fleet for Goma orders.
Sales-team tools
Order on behalf of customers, territory assignment, visit notes and performance dashboards for representatives. Stock can be held in Goma or anywhere in DR Congo, with pickup and local-delivery options where they make sense.
Checkout and payment methods for Goma
A store that serves Goma should let customers pay the way they do offline: M-Pesa, Airtel Money, Orange Money and Visa and Mastercard.
Gateway selection depends on your category and merchant approval; we connect the provider, reconcile payments, automate retries and refunds, and never store raw card data. Prices, taxes and refunds appear in Congolese franc (CDF).
Business buyers around the Goma lakefront often want invoices or bank transfer, while consumers lean on M-Pesa. We support both flows.
- Orange Money
- Airtel Money
- Cash on delivery in USD
- M-Pesa
- Visa and Mastercard
- Bank transfer
Shipping, couriers and local delivery in Goma
Your B2B ordering portal can book shipments and share tracking with La Poste de la RDC, DHL, Aramex, Gozem-type moto couriers and Local courier firms, or route orders to your own riders and stores across Goma.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Connectivity in the area — Goma Airport and the Rwandan border crossing — makes regional and national dispatch from Goma practical.
Compliance built into your B2B ordering portal
For Goma sellers, tax first: DR Congo charges 16% VAT and uses both the Congolese franc and US dollar in commerce.
On privacy we design around the Digital Code (2023), which sets personal-data protection duties under the ARPTC and the Digital Code authority; on consumer rights the store reflects the Consumer Protection Law and OHADA commercial rules.
We build the technical controls — tax-inclusive pricing, compliant invoices, consent banners, terms and return pages, data-access roles and audit logs. We are not a law firm, so final legal and tax positions should be confirmed with your own adviser in DR Congo.
Goma sellers: marketplace plus your own store
Jumia (limited), Facebook Marketplace and Jiji.cd are where many shoppers in Goma start, which is why sellers list there. The trade-off is commission, limited branding and rules the platform can change overnight.
Your B2B ordering portal becomes the hub: marketplaces and social shops become extra outlets fed from one catalogue, while repeat customers buy directly from you at better margins.
Industries in Goma we work with
Popular online categories in the DR Congo include mining supplies, phones and electronics, fashion, food, building materials and cosmetics. Local demand in Goma is shaped by trade with rwanda, mining services, humanitarian logistics and tourism, so we often design catalogues and B2B ordering around those sectors. In Goma, we most often build B2B and wholesale portals for:
Wholesalers
We map how wholesalers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
FMCG distributors
For FMCG distributors, we usually start with quick and bulk ordering, then add accounting and e-invoicing once orders are flowing.
Industrial suppliers
Catalogue, pricing and fulfilment rules designed for industrial suppliers in Goma, connected to the systems you already use.
Electrical and hardware traders
Electrical and hardware traders get quotes and approvals plus sales-team tools workflows tailored to their operations.
Medical and institutional suppliers
We map how medical and institutional suppliers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Dealer networks
For dealer networks, we usually start with business accounts, then add logistics and freight partners once orders are flowing.
Android and iOS apps for your Goma business
In Goma, shoppers browse on phones first. A dealer and sales-representative app lets buyers re-order in seconds, scan products, check statements and receive scheme announcements, while reps take orders at the counter even with patchy connectivity.
Apps are published under your own developer accounts and share the same backend as your B2B ordering portal, so offers, stock and orders are always consistent between web and mobile.
Order alerts, offers and abandoned-cart reminders go out on Goma time (UTC+1), in French and Lingala if you want.
- CRM and lead management
- Logistics and freight partners
- Warehouse and inventory systems
- WhatsApp and SMS notifications
- BI and reporting tools
- Accounting and e-invoicing
- Credit and payment gateways
- ERP (SAP, Oracle, Microsoft Dynamics, Tally, Zoho)
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
From first demo to growth in Goma
Value first, depth later. For a B2B ordering portal serving Goma, the usual sequence looks like this:
| Phase | What goes live |
|---|---|
| Launch portal | Accounts, contract pricing, catalogue, ordering and ERP order sync. Configured for CDF, M-Pesa and La Poste de la RDC from the start. |
| Automate | Quotes, approvals, credit, statements and notifications. |
| Expand | Dealer and sales-rep apps, analytics and new territories. Reviewed against how Goma customers actually buy. |
We track order-entry time, share of orders placed online, order accuracy, days sales outstanding, repeat-order frequency and sales-rep productivity on a live dashboard from day one, so Goma results are visible, not promised.
Time zones, language and support
Goma runs on UTC+1, which is 4h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
Project communication is in English; storefront content can be produced in French. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Goma clients are served remotely with on-site workshops when the project needs them.
