The case for an online store in Lebanon
Lebanon is a market of about 6.1 million people where online stores are growing fast, with Beirut as its capital.
Lebanese businesses are digital-savvy and entrepreneurial, and a large diaspora buys gifts and products for relatives. Dollar pricing, strong delivery apps and wallet payments define successful stores.
Shoppers and trade buyers in Lebanon already compare options on their phones; an online store that loads fast, shows accurate stock and accepts Visa and Mastercard (fresh-dollar accounts) turns that research into orders.
Local details we build into every Lebanon project
A store that works in Lebanon respects local habits as well as local law. These are the details we configure first.
Currency and pricing
Prices, taxes, shipping and refunds are shown in Lebanese pound (LBP), formatted the way Lebanon customers read them.
Language and content
Storefront copy, product pages and emails can run in Arabic, French and English, with local date and number formats.
Local trust signals
Badges for Visa and Mastercard (fresh-dollar accounts) and Whish Money, Liban Post delivery and clear return terms reassure first-time buyers in Lebanon.
Domain, phone and contact
Using .lb where it suits you signals a local business to shoppers and search engines. Contact buttons are pre-set with +961, so a customer in Lebanon taps once to call or message.
Designed to your requirements, not a template
Your online store is planned, designed and coded for your business model — not adapted from someone else's — and it can ship with a customer or staff mobile app on day one.
Typical clients include D2C start-ups, speciality shops, manufacturers selling direct and grocery and food businesses. Categories that sell especially well online in Lebanon — fashion, electronics, food and dining and cosmetics — get catalogue structures and filters designed for them.
Before any commitment you get a free requirements meeting, a demo built on your use case and a proposal priced to your budget.
Core modules we build for Lebanon clients
These are the building blocks of an online store. We scope them with you, so you pay for what your Lebanon operation needs.
Branded storefront
A fast, mobile-first design on your own domain with your colours, typography, banners, landing pages and SEO-ready category structure. Shipping rules can use Liban Post, Aramex and DHL as well as your own delivery staff in Lebanon.
Catalogue manager
Categories, brands, variants, bundles, specifications, images, videos and bulk import/export so your team can manage thousands of SKUs. Stock can be held in Lebanon or anywhere in Lebanon, with pickup and local-delivery options where they make sense.
Checkout and payments
Guest and account checkout, local payment gateways, wallets, bank transfer, cash on delivery, coupons and abandoned-cart recovery. Revenue reports by product, repeat buyer and delivery area of Lebanon guide stock and marketing decisions.
Orders and fulfilment
Order confirmation, packing slips, courier booking, tracking links, cancellations, returns, refunds and customer notifications. Content and design can follow how customers in Lebanon search and buy, including Arabic and French where you need it.
Inventory and locations
Stock by warehouse or store, low-stock alerts, store pickup, local delivery zones and sync with your existing inventory system. Catalogues come in from spreadsheets, ERP exports or supplier feeds, so your Lebanon team keeps its current way of working.
Growth and reporting
Promotions, loyalty, reviews, email and WhatsApp campaigns, plus dashboards for revenue, products, customers and conversion. Checkout is configured for Visa and Mastercard (fresh-dollar accounts), Whish Money and OMT Pay.
Industries in Lebanon we work with
Popular online categories in Lebanon include fashion, electronics, food and dining, cosmetics, jewellery and home design. In Lebanon, we most often build online stores for:
Retail brands
We map how retail brands sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
D2C start-ups
For D2C start-ups, we usually start with checkout and payments, then add courier and shipping aggregators once orders are flowing.
Speciality shops
Catalogue, pricing and fulfilment rules designed for speciality shops in Lebanon, connected to the systems you already use.
Manufacturers selling direct
Manufacturers selling direct get orders and fulfilment plus growth and reporting workflows tailored to their operations.
Grocery and food businesses
We map how grocery and food businesses sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Multi-outlet retailers
For multi-outlet retailers, we usually start with branded storefront, then add WhatsApp Business API once orders are flowing.
Getting paid online in Lebanon
A store that serves Lebanon should let customers pay the way they do offline: Visa and Mastercard (fresh-dollar accounts), Whish Money, OMT Pay and cash on delivery in USD.
We integrate suitable gateways and providers for your business category and merchant eligibility, handle payment status, failed-payment retries and refunds, and keep sensitive card data with the provider rather than on your servers. All amounts are shown in Lebanese pound (LBP).
- PayPal
- Whish Money
- Cash on delivery in USD
- OMT Pay
- Visa and Mastercard (fresh-dollar accounts)
- Apple Pay and Google Pay
Delivery and fulfilment across Lebanon
Your online store can book shipments and share tracking with Liban Post, Aramex, DHL, Toters, Wakilni and Wishbox, or route orders to your own riders and stores.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Lebanon sellers: marketplace plus your own store
Toters, Talabat and Zomato Lebanon are where many shoppers in Lebanon start, which is why sellers list there. The trade-off is commission, limited branding and rules the platform can change overnight.
Your online store becomes the hub: marketplaces and social shops become extra outlets fed from one catalogue, while repeat customers buy directly from you at better margins.
Selling online legally in Lebanon
On tax: Lebanon charges 11% VAT; since the financial crisis, businesses commonly price in US dollars while official rules specify Lebanese pounds.
Two frameworks shape the build: Law No. 81/2018 on Electronic Transactions and Personal Data, which sets consent and data-processing duties, and the Consumer Protection Law No. 659/2005 and the Electronic Transactions Law.
Controls we implement include compliant invoices, consent capture, policy pages, restricted staff access and audit trails. Please confirm the final legal and tax position with a local adviser.
Android and iOS apps for your Lebanon business
A customer shopping app for Android and iOS can share the same catalogue, cart, offers and order history, with push notifications for drops, price alerts and delivery updates.
Apps are published under your own developer accounts and share the same backend as your online store, so offers, stock and orders are always consistent between web and mobile.
Push notifications can be timed to UTC+3 so offers reach Lebanon customers when they are awake, and the interface can run in Arabic and French.
- ERP and inventory software
- Accounting and GST/VAT invoicing
- Google Analytics 4 and Merchant Center
- Payment gateways and wallets
- Meta and TikTok catalogues
- CRM and email marketing
- WhatsApp Business API
- Courier and shipping aggregators
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
How we phase your online store
Value first, depth later. For an online store serving Lebanon, the usual sequence looks like this:
| Phase | What goes live |
|---|---|
| Launch store | Storefront, catalogue, checkout, payments, shipping and admin go live. Configured for LBP, Visa and Mastercard (fresh-dollar accounts) and Liban Post from the start. |
| Grow | Promotions, loyalty, reviews, marketing integrations and SEO content. |
| Scale | Mobile app, marketplace feeds, multi-warehouse and ERP sync. Reviewed against how Lebanon customers actually buy. |
Success is measured on conversion rate, average order value, cart abandonment, repeat-purchase rate, page speed (Core Web Vitals) and return rate — tracked on a dashboard you can see from launch day.
Support hours and communication for Lebanon
Lebanon runs on UTC+3, which is 2h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
We work in English and can deliver storefront content in Arabic. NDAs are signed on request, and you get a named project lead plus direct access to the engineers building your online store.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; clients in Lebanon are served remotely with on-site workshops when the project needs them.
