Why a manufacturer and dealer portal makes sense for Batticaloa
Batticaloa is a commercial centre in Sri Lanka with a population of roughly 95,000, and one of the places where we build manufacturer and distributor portals for local businesses.
Eastern Province coastal city — a business base that increasingly wants to sell online rather than through calls, messages and spreadsheets.
Sri Lanka's online shopping is growing quickly, especially gift delivery and diaspora orders. Reliable island-wide delivery and LankaQR payments build trust.
That is why more companies in Batticaloa are moving from phone, WhatsApp and spreadsheet orders to a proper manufacturer and dealer portal — one place where products, prices, payments, orders and customers are managed together.
Local details we build into every Batticaloa project
Conversion in Batticaloa depends on small local signals — the right currency, the right words and the right payment and courier names.
Currency and pricing
Prices, taxes, shipping and refunds are shown in Sri Lankan rupee (LKR), formatted the way Batticaloa customers read them.
Language and content
Content can be produced in Sinhala, Tamil and English, so a Batticaloa customer reads the store in the language they use at home.
Local trust signals
We add the payment logos, courier names and policy pages shoppers in Batticaloa recognise: Visa and Mastercard and LankaQR and delivery through Sri Lanka Post.
Domain, phone and contact
A .lk domain (or your own) builds local trust and search relevance. Click-to-call and WhatsApp buttons use the +94 calling code so customers reach you without dialling errors.
A manufacturer and dealer portal built around your Batticaloa business
We do not hand Batticaloa businesses a ready-made theme: we study how you sell, then build the online platform and Android/iOS app your customers and staff actually need.
In Batticaloa we typically work with machinery and equipment manufacturers, engineering component makers, electrical and automation brands and building-material manufacturers, and with sellers in categories such as fashion, electronics, gifts and groceries that have strong online demand in Sri Lanka.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
What your manufacturer and dealer portal includes
These are the building blocks of a manufacturer and dealer portal. We scope them with you, so you pay for what your Batticaloa operation needs.
Technical catalogue
Product families, models, variants, specification tables, comparison and application or industry filters. Content and design can follow how customers in Batticaloa search and buy, including Sinhala and Tamil where you need it.
Document library
Datasheets, manuals, CAD drawings, certificates and price lists with public, registered or partner-only access. Product data imports from your existing sheets or ERP, so Batticaloa teams do not re-type thousands of items.
Enquiries and RFQs
Project enquiries, quotation requests, lead routing to the right region and status tracking. Checkout is configured for Visa and Mastercard, LankaQR and FriMi and Genie wallets.
Partner portal
Dealer and distributor sign-in, territory-based catalogues, protected pricing, schemes and targets. Delivery can be booked through Sri Lanka Post, Domex and Koombiyo or dispatched by your own riders around Batticaloa.
Spares and service
Spare-part lookup by model or serial number, accessories, warranty registration and service requests. Inventory can sit in Batticaloa, in a partner warehouse or across Sri Lanka, with click-and-collect where customers want it.
Channel insight
Dashboards for partner orders, secondary sales, product interest and regional demand. Revenue reports by product, repeat buyer and delivery area of Batticaloa guide stock and marketing decisions.
Getting paid online in Batticaloa
Checkout is where most online sales are won or lost. In Sri Lanka, customers expect to pay with Visa and Mastercard, LankaQR and FriMi and Genie wallets, and many also look for Koko BNPL, cash on delivery and bank transfer.
Gateway selection depends on your category and merchant approval; we connect the provider, reconcile payments, automate retries and refunds, and never store raw card data. Prices, taxes and refunds appear in Sri Lankan rupee (LKR).
- LankaQR
- Cash on delivery
- Visa and Mastercard
- Koko BNPL
- Bank transfer
- FriMi and Genie wallets
Shipping, couriers and local delivery in Batticaloa
Your manufacturer and dealer portal can book shipments and share tracking with Sri Lanka Post, Domex, Koombiyo, Pronto Lanka and Prompt Xpress, or route orders to your own riders and stores across Batticaloa.
We set up shipping zones, cut-off times, free-shipping thresholds, cash-collection rules and returns so the promise on the product page matches what your team can deliver.
Selling online legally in Sri Lanka
On tax: Sri Lankan VAT is 18% after the 2024 reforms, administered by the Inland Revenue Department.
On privacy we design around the Personal Data Protection Act No. 9 of 2022, being phased in; on consumer rights the store reflects the Consumer Affairs Authority Act No. 9 of 2003.
Controls we implement include compliant invoices, consent capture, policy pages, restricted staff access and audit trails. Please confirm the final legal and tax position with a local adviser in Batticaloa.
Your own store alongside Daraz.lk and Kapruka
For a Batticaloa business, Daraz.lk, Kapruka, ikman.lk and Wasi.lk are useful shop windows — but fees, ranking changes and shared customer data limit how far you can grow on them alone.
With your own manufacturer and dealer portal you keep the customer data, set the offers and the packaging, and still push stock to marketplaces from a single admin.
Who we build for in Batticaloa
Popular online categories in Sri Lanka include fashion, electronics, gifts, groceries, tea and spices and home. Eastern Province coastal city — which shapes what local businesses need online. In Batticaloa, we most often build manufacturer and distributor portals for:
Machinery and equipment manufacturers
For machinery and equipment manufacturers, we usually start with document library, then add ERP and production planning once orders are flowing.
Engineering component makers
Catalogue, pricing and fulfilment rules designed for engineering component makers in Batticaloa, connected to the systems you already use.
Electrical and automation brands
Electrical and automation brands get enquiries and RFQs plus spares and service workflows tailored to their operations.
Building-material manufacturers
We map how building-material manufacturers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Auto-parts companies
For auto-parts companies, we usually start with channel insight, then add warranty and service software once orders are flowing.
Importers and master distributors
Catalogue, pricing and fulfilment rules designed for importers and master distributors in Batticaloa, connected to the systems you already use.
Android and iOS apps for your Batticaloa business
Dealer, field-sales and service-technician apps can scan QR codes on products, look up spares, register warranties and place orders from the shop floor or the customer site.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Push notifications can be timed to UTC+5:30 so offers reach Batticaloa customers when they are awake, and the interface can run in Sinhala and Tamil.
- ERP and production planning
- Warranty and service software
- Dealer management systems
- Logistics partners
- CRM and lead routing
- E-invoicing and tax systems
- WhatsApp Business API
- PIM and DAM for product data
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
From first demo to growth in Batticaloa
We launch the journeys that create value first, then add depth. A typical roadmap for a manufacturer and dealer portal in Batticaloa:
| Phase | What goes live |
|---|---|
| Catalogue and enquiries | Technical catalogue, documents and RFQ capture with CRM routing. Configured for LKR, Visa and Mastercard and Sri Lanka Post from the start. |
| Partner portal | Dealer sign-in, protected pricing, ordering and ERP sync. |
| Service and apps | Spares, warranty, service requests and field apps. Reviewed against how Batticaloa customers actually buy. |
Success is measured on qualified enquiries per month, quote-to-order conversion, dealer portal adoption, secondary-sales visibility, spare-part order accuracy and time to answer technical queries — tracked on a dashboard you can see from launch day.
Working with our team from Batticaloa
Our team covers UTC+5:30 — the same clock as our engineers in India — through three 8-hour shifts, so a Batticaloa client always reaches someone during the local working day.
We work in English and can deliver storefront content in Sinhala and Tamil. NDAs are signed on request, and you get a named project lead plus direct access to the engineers building your manufacturer and dealer portal.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Batticaloa clients are served remotely with on-site workshops when the project needs them.
