Why a B2B ordering portal makes sense for Airai
Airai is a state in palau, and one of the markets in Palau where we build B2B and wholesale portals.
Babeldaob state with the international airport — a business base that increasingly wants to sell online rather than through calls, messages and spreadsheets.
Palau's tourism-led economy and US dollar currency make it a niche market for premium tourism retail and hospitality supply.
That is why more companies in Airai are moving from phone, WhatsApp and spreadsheet orders to a proper B2B ordering portal — one place where products, prices, payments, orders and customers are managed together.
Local details we build into every Airai project
Conversion in Airai depends on small local signals — the right currency, the right words and the right payment and courier names.
Currency and pricing
The store speaks US dollar: USD amounts from product page to invoice, so Airai buyers never convert in their heads.
Language and content
We localise pages, emails and notifications into Palauan and English where your audience needs it.
Local trust signals
Badges for Visa and Mastercard and bank transfer, Palau Postal Service delivery and clear return terms reassure first-time buyers in Airai.
Domain, phone and contact
A .pw domain (or your own) builds local trust and search relevance. Click-to-call and WhatsApp buttons use the +680 calling code so customers reach you without dialling errors.
Custom-built for how you sell in Airai
Whatever your business sells in Airai, N&T Software designs and develops the B2B ordering portal and the matching mobile app exactly to your requirements — your catalogue, your prices, your payment and delivery rules.
Typical clients include FMCG distributors, industrial suppliers, electrical and hardware traders and medical and institutional suppliers. Categories that sell especially well online in Palau — tourism products, groceries, electronics and home — get catalogue structures and filters designed for them.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
Core modules we build for Airai clients
These are the building blocks of a B2B ordering portal. We scope them with you, so you pay for what your Airai operation needs.
Business accounts
Registration, KYC and approval, company hierarchies, branches, buyers and approvers with their own permissions. Dashboards break sales down by product, customer and neighbourhood of Airai, so you see what to promote.
Contract pricing
Price lists by customer, group or territory, quantity slabs, pack sizes, minimum order values and negotiated rates. Pages, search filters and wording are tuned to how people in Airai look for products, in Palauan and English if your audience needs it.
Quick and bulk ordering
SKU-code entry, spreadsheet upload, saved lists, re-order from history and scheduled repeat orders. Product data imports from your existing sheets or ERP, so Airai teams do not re-type thousands of items.
Quotes and approvals
Request-for-quotation, counter-offers, purchase-order upload and multi-level approval before submission. Customers in Airai can pay with Visa and Mastercard, bank transfer and mobile money, with receipts and refunds handled in the same admin.
Credit and payments
Online payment, credit limits, pay-later terms, outstanding statements and payment reminders where approved. Couriers such as Palau Postal Service, DHL and air cargo plug in alongside your own fleet for Airai orders.
Sales-team tools
Order on behalf of customers, territory assignment, visit notes and performance dashboards for representatives. Stock can be held in Airai or anywhere in Palau, with pickup and local-delivery options where they make sense.
Who we build for in Airai
Popular online categories in Palau include tourism products, groceries, electronics, home, fashion and diving equipment. Babeldaob state with the international airport — which shapes what local businesses need online. In Airai, we most often build B2B and wholesale portals for:
Wholesalers
We map how wholesalers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
FMCG distributors
For FMCG distributors, we usually start with quick and bulk ordering, then add accounting and e-invoicing once orders are flowing.
Industrial suppliers
Catalogue, pricing and fulfilment rules designed for industrial suppliers in Airai, connected to the systems you already use.
Electrical and hardware traders
Electrical and hardware traders get quotes and approvals plus sales-team tools workflows tailored to their operations.
Medical and institutional suppliers
We map how medical and institutional suppliers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Dealer networks
For dealer networks, we usually start with business accounts, then add logistics and freight partners once orders are flowing.
Checkout and payment methods for Airai
Checkout is where most online sales are won or lost. In Palau, customers expect to pay with Visa and Mastercard, bank transfer and mobile money, and many also look for cash on delivery.
We integrate suitable gateways and providers for your business category and merchant eligibility, handle payment status, failed-payment retries and refunds, and keep sensitive card data with the provider rather than on your servers. All amounts are shown in US dollar (USD).
- Visa and Mastercard
- Cash on delivery
- Bank transfer
- Mobile money
Delivery and fulfilment from Airai
Your B2B ordering portal can book shipments and share tracking with Palau Postal Service, DHL and air cargo, or route orders to your own riders and stores across Airai.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Your own store alongside local stores and US cross-border sites
Local stores and US cross-border sites are where many shoppers in Airai start, which is why sellers list there. The trade-off is commission, limited branding and rules the platform can change overnight.
With your own B2B ordering portal you keep the customer data, set the offers and the packaging, and still push stock to marketplaces from a single admin.
Rules Airai sellers must respect online
Palau introduced the Palau Goods and Services Tax (PGST) at 10% in 2023.
Customer data is handled with general constitutional protections in mind, and the storefront follows the Consumer Protection Act.
Our job is the engineering: price display with tax, invoice numbering, cookie and marketing consent, return and terms pages, role-based access and logs. Legal and tax conclusions stay with your own adviser in Palau.
Take your Airai store onto customers' phones
Phones carry most traffic in Palau. A dealer and sales-representative app lets buyers re-order in seconds, scan products, check statements and receive scheme announcements, while reps take orders at the counter even with patchy connectivity.
Apps are published under your own developer accounts and share the same backend as your B2B ordering portal, so offers, stock and orders are always consistent between web and mobile.
Push notifications can be timed to UTC+9 so offers reach Airai customers when they are awake, and the interface can run in Palauan and English.
- Accounting and e-invoicing
- Credit and payment gateways
- BI and reporting tools
- ERP (SAP, Oracle, Microsoft Dynamics, Tally, Zoho)
- Logistics and freight partners
- CRM and lead management
- WhatsApp and SMS notifications
- Warehouse and inventory systems
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
How we phase your B2B ordering portal
We launch the journeys that create value first, then add depth. A typical roadmap for a B2B ordering portal in Airai:
| Phase | What goes live |
|---|---|
| Launch portal | Accounts, contract pricing, catalogue, ordering and ERP order sync. Configured for USD, Visa and Mastercard and Palau Postal Service from the start. |
| Automate | Quotes, approvals, credit, statements and notifications. |
| Expand | Dealer and sales-rep apps, analytics and new territories. Reviewed against how Airai customers actually buy. |
Success is measured on order-entry time, share of orders placed online, order accuracy, days sales outstanding, repeat-order frequency and sales-rep productivity — tracked on a dashboard you can see from launch day.
Time zones, language and support
Airai runs on UTC+9, which is 3h 30m ahead of India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
Project communication is in English; storefront content can be produced in Palauan, Japanese and English. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Airai clients are served remotely with on-site workshops when the project needs them.
