Why a manufacturer and dealer portal makes sense for Airai
Airai is a state in palau, and one of the markets in Palau where we build manufacturer and distributor portals.
Babeldaob state with the international airport — a business base that increasingly wants to sell online rather than through calls, messages and spreadsheets.
Palau's tourism-led economy and US dollar currency make it a niche market for premium tourism retail and hospitality supply.
Shoppers and trade buyers in Airai already compare options on their phones; a manufacturer and dealer portal that loads fast, shows accurate stock and accepts Visa and Mastercard turns that research into orders.
Localised for Airai, not translated into it
Conversion in Airai depends on small local signals — the right currency, the right words and the right payment and courier names.
Currency and pricing
Everything a Airai shopper sees — price, tax, delivery fee, refund — is in USD, written the local way.
Language and content
We localise pages, emails and notifications into Palauan and English where your audience needs it.
Local trust signals
Trust is local: familiar names such as Visa and Mastercard and bank transfer and Palau Postal Service sit next to the buy button.
Domain, phone and contact
Using .pw where it suits you signals a local business to shoppers and search engines. Contact buttons are pre-set with +680, so a customer in Airai taps once to call or message.
A manufacturer and dealer portal built around your Airai business
Your manufacturer and dealer portal is planned, designed and coded for your business model — not adapted from someone else's — and it can ship with a customer or staff mobile app on day one.
Typical clients include engineering component makers, electrical and automation brands, building-material manufacturers and auto-parts companies. Categories that sell especially well online in Palau — tourism products, groceries, electronics and home — get catalogue structures and filters designed for them.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
What your manufacturer and dealer portal includes
Nothing here is fixed: modules are switched on, reshaped or built from scratch around how your Airai business sells.
Technical catalogue
Product families, models, variants, specification tables, comparison and application or industry filters. Delivery can be booked through Palau Postal Service, DHL and air cargo or dispatched by your own riders around Airai.
Document library
Datasheets, manuals, CAD drawings, certificates and price lists with public, registered or partner-only access. Inventory can sit in Airai, in a partner warehouse or across Palau, with click-and-collect where customers want it.
Enquiries and RFQs
Project enquiries, quotation requests, lead routing to the right region and status tracking. Dashboards break sales down by product, customer and neighbourhood of Airai, so you see what to promote.
Partner portal
Dealer and distributor sign-in, territory-based catalogues, protected pricing, schemes and targets. Pages, search filters and wording are tuned to how people in Airai look for products, in Palauan and English if your audience needs it.
Spares and service
Spare-part lookup by model or serial number, accessories, warranty registration and service requests. Catalogues come in from spreadsheets, ERP exports or supplier feeds, so your Airai team keeps its current way of working.
Channel insight
Dashboards for partner orders, secondary sales, product interest and regional demand. Customers in Airai can pay with Visa and Mastercard, bank transfer and mobile money, with receipts and refunds handled in the same admin.
How Airai customers pay online
A store that serves Airai should let customers pay the way they do offline: Visa and Mastercard, bank transfer, mobile money and cash on delivery.
Gateway selection depends on your category and merchant approval; we connect the provider, reconcile payments, automate retries and refunds, and never store raw card data. Prices, taxes and refunds appear in US dollar (USD).
- Mobile money
- Bank transfer
- Cash on delivery
- Visa and Mastercard
Shipping, couriers and local delivery in Airai
Your manufacturer and dealer portal can book shipments and share tracking with Palau Postal Service, DHL and air cargo, or route orders to your own riders and stores across Airai.
We set up shipping zones, cut-off times, free-shipping thresholds, cash-collection rules and returns so the promise on the product page matches what your team can deliver.
Compliance built into your manufacturer and dealer portal
On tax: Palau introduced the Palau Goods and Services Tax (PGST) at 10% in 2023.
On privacy we design around general constitutional protections; on consumer rights the store reflects the Consumer Protection Act.
Our job is the engineering: price display with tax, invoice numbering, cookie and marketing consent, return and terms pages, role-based access and logs. Legal and tax conclusions stay with your own adviser in Palau.
Your own store alongside local stores and US cross-border sites
Local stores and US cross-border sites are where many shoppers in Airai start, which is why sellers list there. The trade-off is commission, limited branding and rules the platform can change overnight.
With your own manufacturer and dealer portal you keep the customer data, set the offers and the packaging, and still push stock to marketplaces from a single admin.
Industries in Airai we work with
Popular online categories in Palau include tourism products, groceries, electronics, home, fashion and diving equipment. Babeldaob state with the international airport — which shapes what local businesses need online. In Airai, we most often build manufacturer and distributor portals for:
Machinery and equipment manufacturers
We map how machinery and equipment manufacturers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Engineering component makers
For engineering component makers, we usually start with enquiries and RFQs, then add CRM and lead routing once orders are flowing.
Electrical and automation brands
Catalogue, pricing and fulfilment rules designed for electrical and automation brands in Airai, connected to the systems you already use.
Building-material manufacturers
Building-material manufacturers get partner portal plus channel insight workflows tailored to their operations.
Auto-parts companies
We map how auto-parts companies sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Importers and master distributors
For importers and master distributors, we usually start with technical catalogue, then add logistics partners once orders are flowing.
Add a mobile app for Airai customers
Phones carry most traffic in Palau. Dealer, field-sales and service-technician apps can scan QR codes on products, look up spares, register warranties and place orders from the shop floor or the customer site.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Push notifications can be timed to UTC+9 so offers reach Airai customers when they are awake, and the interface can run in Palauan and English.
- Logistics partners
- ERP and production planning
- E-invoicing and tax systems
- Dealer management systems
- WhatsApp Business API
- CRM and lead routing
- Warranty and service software
- PIM and DAM for product data
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
From first demo to growth in Airai
We launch the journeys that create value first, then add depth. A typical roadmap for a manufacturer and dealer portal in Airai:
| Phase | What goes live |
|---|---|
| Catalogue and enquiries | Technical catalogue, documents and RFQ capture with CRM routing. Configured for USD, Visa and Mastercard and Palau Postal Service from the start. |
| Partner portal | Dealer sign-in, protected pricing, ordering and ERP sync. |
| Service and apps | Spares, warranty, service requests and field apps. Reviewed against how Airai customers actually buy. |
We track qualified enquiries per month, quote-to-order conversion, dealer portal adoption, secondary-sales visibility, spare-part order accuracy and time to answer technical queries on a live dashboard from day one, so Airai results are visible, not promised.
Time zones, language and support
Airai runs on UTC+9, which is 3h 30m ahead of India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
We work in English and can deliver storefront content in Palauan, Japanese and English. NDAs are signed on request, and you get a named project lead plus direct access to the engineers building your manufacturer and dealer portal.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Airai clients are served remotely with on-site workshops when the project needs them.
