Why a B2B ordering portal makes sense for Zagreb
Zagreb is a capital city and county in croatia, with a population of roughly 767,000, and one of the markets in Croatia where we build B2B and wholesale portals.
Businesses here work in finance, IT, pharma, services and public administration; many are based around the Lower Town, Novi Zagreb and the Ilica commercial district.
Logistics are supported by Zagreb Airport and the A1/A3 motorways, which matters when you promise customers fast delivery.
Croatia has SMEs make up 99% of all businesses in the European Union (European Commission). Croatia’s tourism economy brings millions of visitors who buy local products online after their trip, and eurozone membership removes currency friction for EU buyers. Seasonal peaks reward stores that scale delivery in summer.
For a business in Zagreb, the opportunity is to own the customer relationship: your own B2B ordering portal keeps your margin, your data and your brand, while marketplaces and social channels become additional sales routes instead of the only one.
Localised for Zagreb, not translated into it
A store that works in Zagreb respects local habits as well as local law. These are the details we configure first.
Currency and pricing
Prices, taxes, shipping and refunds are shown in euro (EUR), formatted the way Zagreb customers read them.
Language and content
We localise pages, emails and notifications into Croatian, English and German where your audience needs it.
Local trust signals
We add the payment logos, courier names and policy pages shoppers in Zagreb recognise: Visa and Mastercard and bank transfer and delivery through Hrvatska pošta.
Domain, phone and contact
Using .hr where it suits you signals a local business to shoppers and search engines. Click-to-call and WhatsApp buttons use the +385 calling code so customers reach you without dialling errors.
Talent and partners nearby
Zagreb draws on University of Zagreb and Zagreb School of Economics and Management, which means plenty of local staff, interns and technology partners to run the store after launch.
Custom-built for how you sell in Zagreb
Every NNT Mart B2B ordering portal in Zagreb is engineered to the client's own brief — the web platform, the admin panel and, when you need one, a mobile application built for your workflow.
In Zagreb we typically work with wholesalers, FMCG distributors, industrial suppliers and electrical and hardware traders, and with sellers in categories such as tourism products and souvenirs, fashion, electronics and food and wine that have strong online demand in Croatia.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
Features of your B2B ordering portal in Zagreb
These are the building blocks of a B2B ordering portal. We scope them with you, so you pay for what your Zagreb operation needs.
Business accounts
Registration, KYC and approval, company hierarchies, branches, buyers and approvers with their own permissions. Shipping rules can use Hrvatska pošta, GLS Croatia and DPD Croatia as well as your own delivery staff in Zagreb.
Contract pricing
Price lists by customer, group or territory, quantity slabs, pack sizes, minimum order values and negotiated rates. Multiple stock points in Croatia are supported, so a Zagreb order ships from the nearest one.
Quick and bulk ordering
SKU-code entry, spreadsheet upload, saved lists, re-order from history and scheduled repeat orders. Dashboards break sales down by product, customer and neighbourhood of Zagreb, so you see what to promote.
Quotes and approvals
Request-for-quotation, counter-offers, purchase-order upload and multi-level approval before submission. Content and design can follow how customers in Zagreb search and buy, including Croatian and English where you need it.
Credit and payments
Online payment, credit limits, pay-later terms, outstanding statements and payment reminders where approved. Bulk import and sync tools mean the Zagreb team never re-keys stock, prices or descriptions by hand.
Sales-team tools
Order on behalf of customers, territory assignment, visit notes and performance dashboards for representatives. Checkout is configured for Visa and Mastercard, bank transfer and cash on delivery.
Payments customers in Zagreb expect
A B2B ordering portal for Zagreb must support the way people here actually pay: Visa and Mastercard, bank transfer, cash on delivery, PayPal, Apple Pay and Google Pay and Revolut.
Gateway selection depends on your category and merchant approval; we connect the provider, reconcile payments, automate retries and refunds, and never store raw card data. Prices, taxes and refunds appear in euro (EUR).
Business buyers around the Lower Town often want invoices or bank transfer, while consumers lean on Visa and Mastercard. We support both flows.
- Cash on delivery
- PayPal
- Bank transfer
- Visa and Mastercard
- Apple Pay and Google Pay
- Revolut
Fulfilment options for Zagreb orders
Your B2B ordering portal can book shipments and share tracking with Hrvatska pošta, GLS Croatia, DPD Croatia, Overseas Express, Box Now lockers and HP Express, or route orders to your own riders and stores across Zagreb.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Connectivity in the area — Zagreb Airport and the A1/A3 motorways — makes regional and national dispatch from Zagreb practical.
Compliance built into your B2B ordering portal
For Zagreb sellers, tax first: Croatia charges 25% VAT, with 13% and 5% reduced rates, and uses the EU One-Stop Shop for B2C distance sales; it adopted the euro in 2023.
Customer data is handled with the GDPR, enforced by the Croatian Personal Data Protection Agency (AZOP) in mind, and the storefront follows the Consumer Protection Act and the Electronic Commerce Act, with 14-day withdrawal rights and Croatian-language pre-contract information.
Controls we implement include compliant invoices, consent capture, policy pages, restricted staff access and audit trails. Please confirm the final legal and tax position with a local adviser in Zagreb.
Your own store alongside Njuškalo and Konzum online
For a Zagreb business, Njuškalo, Konzum online, eKupi and Amazon.de are useful shop windows — but fees, ranking changes and shared customer data limit how far you can grow on them alone.
Your B2B ordering portal becomes the hub: marketplaces and social shops become extra outlets fed from one catalogue, while repeat customers buy directly from you at better margins.
Industries in Zagreb we work with
Popular online categories in Croatia include tourism products and souvenirs, fashion, electronics, food and wine, sporting goods and home. Local demand in Zagreb is shaped by finance, IT, pharma, services and public administration, so we often design catalogues and B2B ordering around those sectors. In Zagreb, we most often build B2B and wholesale portals for:
Wholesalers
Wholesalers get business accounts plus quick and bulk ordering workflows tailored to their operations.
FMCG distributors
We map how FMCG distributors sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Industrial suppliers
For industrial suppliers, we usually start with quotes and approvals, then add CRM and lead management once orders are flowing.
Electrical and hardware traders
Catalogue, pricing and fulfilment rules designed for electrical and hardware traders in Zagreb, connected to the systems you already use.
Medical and institutional suppliers
Medical and institutional suppliers get credit and payments plus business accounts workflows tailored to their operations.
Dealer networks
We map how dealer networks sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Mobile commerce in Zagreb
A dealer and sales-representative app lets buyers re-order in seconds, scan products, check statements and receive scheme announcements, while reps take orders at the counter even with patchy connectivity.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Order alerts, offers and abandoned-cart reminders go out on Zagreb time (UTC+2), in Croatian and English if you want.
- ERP (SAP, Oracle, Microsoft Dynamics, Tally, Zoho)
- BI and reporting tools
- Logistics and freight partners
- Credit and payment gateways
- Accounting and e-invoicing
- Warehouse and inventory systems
- WhatsApp and SMS notifications
- CRM and lead management
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
From first demo to growth in Zagreb
Value first, depth later. For a B2B ordering portal serving Zagreb, the usual sequence looks like this:
| Phase | What goes live |
|---|---|
| Launch portal | Accounts, contract pricing, catalogue, ordering and ERP order sync. Configured for EUR, Visa and Mastercard and Hrvatska pošta from the start. |
| Automate | Quotes, approvals, credit, statements and notifications. |
| Expand | Dealer and sales-rep apps, analytics and new territories. Reviewed against how Zagreb customers actually buy. |
Success is measured on order-entry time, share of orders placed online, order accuracy, days sales outstanding, repeat-order frequency and sales-rep productivity — tracked on a dashboard you can see from launch day.
Support hours and communication for Zagreb
Zagreb runs on UTC+2, which is 3h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
Project communication is in English; storefront content can be produced in Croatian. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Zagreb clients are served remotely with on-site workshops when the project needs them.
