The case for a custom e-commerce platform in Heraklion
Heraklion is a commercial centre in Greece home to about 145,000 people, and one of the places where we build custom e-commerce platforms for local businesses.
Key sectors include tourism and research, with business districts such as the city centre and Science and Technology Park of Crete.
Logistics are supported by Heraklion Airport, which matters when you promise customers fast delivery.
Greece has SMEs make up 99% of all businesses in the European Union (European Commission). Greek shoppers research heavily on Skroutz and expect cash-on-delivery and IRIS options. Island delivery rules and Greek-language product content are important.
For a business in Heraklion, the opportunity is to own the customer relationship: your own custom e-commerce platform keeps your margin, your data and your brand, while marketplaces and social channels become additional sales routes instead of the only one.
Local details we build into every Heraklion project
Conversion in Heraklion depends on small local signals — the right currency, the right words and the right payment and courier names.
Currency and pricing
Everything a Heraklion shopper sees — price, tax, delivery fee, refund — is in EUR, written the local way.
Language and content
Content can be produced in Greek, so a Heraklion customer reads the store in the language they use at home.
Local trust signals
Trust is local: familiar names such as Visa and Mastercard and IRIS instant payments and ELTA Courier sit next to the buy button.
Domain, phone and contact
Using .gr where it suits you signals a local business to shoppers and search engines. Click-to-call and WhatsApp buttons use the +30 calling code so customers reach you without dialling errors.
Talent and partners nearby
With University of Crete and FORTH close by, finding people to manage catalogues, content and support after launch is realistic in Heraklion.
Custom-built for how you sell in Heraklion
Whatever your business sells in Heraklion, N&T Software designs and develops the custom e-commerce platform and the matching mobile app exactly to your requirements — your catalogue, your prices, your payment and delivery rules.
Typical clients include multi-brand groups, businesses outgrowing SaaS platforms, companies migrating legacy stores and regulated sectors. Categories that sell especially well online in Greece — electronics, fashion, beauty and home — get catalogue structures and filters designed for them.
Before any commitment you get a free requirements meeting, a demo built on your use case and a proposal priced to your budget.
What your custom e-commerce platform includes
These are the building blocks of a custom e-commerce platform. We scope them with you, so you pay for what your Heraklion operation needs.
Custom workflows
Product configurators, made-to-order flows, approvals, contracts and industry-specific rules. Pages, search filters and wording are tuned to how people in Heraklion look for products, in Greek if your audience needs it.
Headless architecture
API-first commerce with a fast front end, so web, app, kiosk and marketplace channels share one backend. Product data imports from your existing sheets or ERP, so Heraklion teams do not re-type thousands of items.
Multi-entity operations
Multiple brands, companies, warehouses, currencies and tax registrations on one platform. Payment steps are built around Visa and Mastercard, IRIS instant payments and PayPal, the options shoppers here already trust.
Deep integrations
ERP, PIM, WMS, CRM, POS, accounting and legacy systems with reliable, monitored data sync. Delivery can be booked through ELTA Courier, ACS and Geniki Taxydromiki or dispatched by your own riders around Heraklion.
Migration
Move from older platforms with product, customer and order history, SEO-safe redirects and parallel runs. Inventory can sit in Heraklion, in a partner warehouse or across Greece, with click-and-collect where customers want it.
Performance and security
Caching, CDN, load testing, security hardening, audit logs and cloud infrastructure as code. Dashboards break sales down by product, customer and neighbourhood of Heraklion, so you see what to promote.
How Heraklion customers pay online
Checkout is where most online sales are won or lost. In Greece, customers expect to pay with Visa and Mastercard, IRIS instant payments and PayPal, and many also look for cash on delivery (antikatavoli), bank transfer and Klarna.
Provider approval, settlement time and fees differ by business type, so we shortlist gateways with you, then wire up status updates, refunds and reconciliation in EUR — card details stay with the provider.
Business buyers around the city centre often want invoices or bank transfer, while consumers lean on Visa and Mastercard. We support both flows.
- Klarna
- PayPal
- Bank transfer
- Cash on delivery (antikatavoli)
- Visa and Mastercard
- IRIS instant payments
Fulfilment options for Heraklion orders
Your custom e-commerce platform can book shipments and share tracking with ELTA Courier, ACS, Geniki Taxydromiki, Speedex and BOX NOW lockers, or route orders to your own riders and stores across Heraklion.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Connectivity in the area — Heraklion Airport — makes regional and national dispatch from Heraklion practical.
Selling online legally in Greece
Greek VAT (FPA) is 24% standard with 13% and 6% reduced rates, and lower rates on some Aegean islands.
Customer data is handled with the EU General Data Protection Regulation (GDPR) and the ePrivacy rules on cookies and marketing consent, enforced by the Hellenic Data Protection Authority in mind, and the storefront follows the EU Consumer Rights Directive (14-day withdrawal right), the Digital Services Act and, from June 2025, the European Accessibility Act for online shops and Law 2251/1994 on consumer protection.
Our job is the engineering: price display with tax, invoice numbering, cookie and marketing consent, return and terms pages, role-based access and logs. Legal and tax conclusions stay with your own adviser in Greece.
Your own store alongside Skroutz and Public
Many Heraklion sellers already list on Skroutz, Public, Plaisio, Kotsovolos, eBay and Amazon (DE/IT). Those channels bring traffic, but they also take commission, control the customer relationship and change rules without notice.
With your own custom e-commerce platform you keep the customer data, set the offers and the packaging, and still push stock to marketplaces from a single admin.
Who we build for in Heraklion
Popular online categories in Greece include electronics, fashion, beauty, home, food and olive oil and tourism products. Local demand in Heraklion is shaped by tourism and research, so we often design catalogues and B2B ordering around those sectors. In Heraklion, we most often build custom e-commerce platforms for:
Enterprises with complex catalogues
Catalogue, pricing and fulfilment rules designed for enterprises with complex catalogues in Heraklion, connected to the systems you already use.
Multi-brand groups
Multi-brand groups get headless architecture plus deep integrations workflows tailored to their operations.
Businesses outgrowing SaaS platforms
We map how businesses outgrowing SaaS platforms sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Companies migrating legacy stores
For companies migrating legacy stores, we usually start with migration, then add POS and store systems once orders are flowing.
Regulated sectors
Catalogue, pricing and fulfilment rules designed for regulated sectors in Heraklion, connected to the systems you already use.
High-traffic retailers
High-traffic retailers get performance and security plus headless architecture workflows tailored to their operations.
Add a mobile app for Heraklion customers
Phones carry most traffic in Greece. Because the platform is API-first, customer, staff and partner mobile apps can be added at any point without rebuilding the backend.
Apps are published under your own developer accounts and share the same backend as your custom e-commerce platform, so offers, stock and orders are always consistent between web and mobile.
Push notifications can be timed to UTC+3 so offers reach Heraklion customers when they are awake, and the interface can run in Greek.
- POS and store systems
- WMS and 3PL systems
- Search engines (Elasticsearch, Algolia)
- Identity and SSO
- SAP, Oracle, Microsoft Dynamics and Odoo ERPs
- Cloud platforms (AWS, Azure, GCP)
- BI and data warehouses
- PIM and DAM
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
A phased launch plan for Heraklion
We launch the journeys that create value first, then add depth. A typical roadmap for a custom e-commerce platform in Heraklion:
| Phase | What goes live |
|---|---|
| Foundation | Architecture, core commerce, priority integrations and migration. Configured for EUR, Visa and Mastercard and ELTA Courier from the start. |
| Differentiate | Custom workflows, configurators and automation. |
| Optimise | Performance, new channels, apps and continuous enhancement. Reviewed against how Heraklion customers actually buy. |
Success is measured on page load and API response times, uptime, order-sync accuracy, manual-work hours saved, release frequency and total cost of ownership — tracked on a dashboard you can see from launch day.
How Heraklion clients work with us
Heraklion runs on UTC+3, which is 2h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
Project communication is in English; storefront content can be produced in Greek. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Heraklion clients are served remotely with on-site workshops when the project needs them.
