The case for a B2B ordering portal in Heraklion
Heraklion is a commercial centre in Greece home to about 145,000 people, and one of the places where we build B2B and wholesale portals for local businesses.
Key sectors include tourism and research, with business districts such as the city centre and Science and Technology Park of Crete.
Logistics are supported by Heraklion Airport, which matters when you promise customers fast delivery.
Greece has SMEs make up 99% of all businesses in the European Union (European Commission). Greek shoppers research heavily on Skroutz and expect cash-on-delivery and IRIS options. Island delivery rules and Greek-language product content are important.
For a business in Heraklion, the opportunity is to own the customer relationship: your own B2B ordering portal keeps your margin, your data and your brand, while marketplaces and social channels become additional sales routes instead of the only one.
Localised for Heraklion, not translated into it
A store that works in Heraklion respects local habits as well as local law. These are the details we configure first.
Currency and pricing
Prices, taxes, shipping and refunds are shown in euro (EUR), formatted the way Heraklion customers read them.
Language and content
We localise pages, emails and notifications into Greek where your audience needs it.
Local trust signals
We add the payment logos, courier names and policy pages shoppers in Heraklion recognise: Visa and Mastercard and IRIS instant payments and delivery through ELTA Courier.
Domain, phone and contact
Using .gr where it suits you signals a local business to shoppers and search engines. Click-to-call and WhatsApp buttons use the +30 calling code so customers reach you without dialling errors.
Talent and partners nearby
With University of Crete and FORTH close by, finding people to manage catalogues, content and support after launch is realistic in Heraklion.
Designed to your requirements, not a template
Whatever your business sells in Heraklion, N&T Software designs and develops the B2B ordering portal and the matching mobile app exactly to your requirements — your catalogue, your prices, your payment and delivery rules.
In Heraklion we typically work with wholesalers, FMCG distributors, industrial suppliers and electrical and hardware traders, and with sellers in categories such as electronics, fashion, beauty and home that have strong online demand in Greece.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
What your B2B ordering portal includes
Each module below is configured — or custom-developed — to your requirements. You choose what launches first and what follows in later phases.
Business accounts
Registration, KYC and approval, company hierarchies, branches, buyers and approvers with their own permissions. Storefront language, imagery and navigation are set up for Heraklion shoppers and available in Greek.
Contract pricing
Price lists by customer, group or territory, quantity slabs, pack sizes, minimum order values and negotiated rates. Catalogues come in from spreadsheets, ERP exports or supplier feeds, so your Heraklion team keeps its current way of working.
Quick and bulk ordering
SKU-code entry, spreadsheet upload, saved lists, re-order from history and scheduled repeat orders. Checkout is configured for Visa and Mastercard, IRIS instant payments and PayPal.
Quotes and approvals
Request-for-quotation, counter-offers, purchase-order upload and multi-level approval before submission. Shipping rules can use ELTA Courier, ACS and Geniki Taxydromiki as well as your own delivery staff in Heraklion.
Credit and payments
Online payment, credit limits, pay-later terms, outstanding statements and payment reminders where approved. Inventory can sit in Heraklion, in a partner warehouse or across Greece, with click-and-collect where customers want it.
Sales-team tools
Order on behalf of customers, territory assignment, visit notes and performance dashboards for representatives. Dashboards break sales down by product, customer and neighbourhood of Heraklion, so you see what to promote.
Checkout and payment methods for Heraklion
A store that serves Heraklion should let customers pay the way they do offline: Visa and Mastercard, IRIS instant payments, PayPal and cash on delivery (antikatavoli).
We integrate suitable gateways and providers for your business category and merchant eligibility, handle payment status, failed-payment retries and refunds, and keep sensitive card data with the provider rather than on your servers. All amounts are shown in euro (EUR).
Zone-based payment rules let you offer different options for the city centre than for outer parts of Heraklion.
- Cash on delivery (antikatavoli)
- PayPal
- Visa and Mastercard
- Klarna
- IRIS instant payments
- Bank transfer
Shipping, couriers and local delivery in Heraklion
Your B2B ordering portal can book shipments and share tracking with ELTA Courier, ACS, Geniki Taxydromiki, Speedex and BOX NOW lockers, or route orders to your own riders and stores across Heraklion.
We set up shipping zones, cut-off times, free-shipping thresholds, cash-collection rules and returns so the promise on the product page matches what your team can deliver.
Connectivity in the area — Heraklion Airport — makes regional and national dispatch from Heraklion practical.
Tax, invoicing and compliance in Greece
For Heraklion sellers, tax first: Greek VAT (FPA) is 24% standard with 13% and 6% reduced rates, and lower rates on some Aegean islands.
Customer data is handled with the EU General Data Protection Regulation (GDPR) and the ePrivacy rules on cookies and marketing consent, enforced by the Hellenic Data Protection Authority in mind, and the storefront follows the EU Consumer Rights Directive (14-day withdrawal right), the Digital Services Act and, from June 2025, the European Accessibility Act for online shops and Law 2251/1994 on consumer protection.
We build the technical controls — tax-inclusive pricing, compliant invoices, consent banners, terms and return pages, data-access roles and audit logs. We are not a law firm, so final legal and tax positions should be confirmed with your own adviser in Greece.
Heraklion sellers: marketplace plus your own store
For a Heraklion business, Skroutz, Public, Plaisio and Kotsovolos are useful shop windows — but fees, ranking changes and shared customer data limit how far you can grow on them alone.
Your B2B ordering portal becomes the hub: marketplaces and social shops become extra outlets fed from one catalogue, while repeat customers buy directly from you at better margins.
Businesses that use NNT Mart in Heraklion
Popular online categories in Greece include electronics, fashion, beauty, home, food and olive oil and tourism products. Local demand in Heraklion is shaped by tourism and research, so we often design catalogues and B2B ordering around those sectors. In Heraklion, we most often build B2B and wholesale portals for:
Wholesalers
For wholesalers, we usually start with contract pricing, then add ERP (SAP, Oracle, Microsoft Dynamics, Tally, Zoho) once orders are flowing.
FMCG distributors
Catalogue, pricing and fulfilment rules designed for FMCG distributors in Heraklion, connected to the systems you already use.
Industrial suppliers
Industrial suppliers get quick and bulk ordering plus credit and payments workflows tailored to their operations.
Electrical and hardware traders
We map how electrical and hardware traders sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Medical and institutional suppliers
For medical and institutional suppliers, we usually start with sales-team tools, then add credit and payment gateways once orders are flowing.
Dealer networks
Catalogue, pricing and fulfilment rules designed for dealer networks in Heraklion, connected to the systems you already use.
Take your Heraklion store onto customers' phones
In Heraklion, shoppers browse on phones first. A dealer and sales-representative app lets buyers re-order in seconds, scan products, check statements and receive scheme announcements, while reps take orders at the counter even with patchy connectivity.
Apps are published under your own developer accounts and share the same backend as your B2B ordering portal, so offers, stock and orders are always consistent between web and mobile.
Order alerts, offers and abandoned-cart reminders go out on Heraklion time (UTC+3), in Greek if you want.
- WhatsApp and SMS notifications
- Accounting and e-invoicing
- BI and reporting tools
- Warehouse and inventory systems
- Credit and payment gateways
- CRM and lead management
- Logistics and freight partners
- ERP (SAP, Oracle, Microsoft Dynamics, Tally, Zoho)
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
Launch roadmap and success metrics
We launch the journeys that create value first, then add depth. A typical roadmap for a B2B ordering portal in Heraklion:
| Phase | What goes live |
|---|---|
| Launch portal | Accounts, contract pricing, catalogue, ordering and ERP order sync. Configured for EUR, Visa and Mastercard and ELTA Courier from the start. |
| Automate | Quotes, approvals, credit, statements and notifications. |
| Expand | Dealer and sales-rep apps, analytics and new territories. Reviewed against how Heraklion customers actually buy. |
We track order-entry time, share of orders placed online, order accuracy, days sales outstanding, repeat-order frequency and sales-rep productivity on a live dashboard from day one, so Heraklion results are visible, not promised.
Working with our team from Heraklion
Heraklion runs on UTC+3, which is 2h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
We work in English and can deliver storefront content in Greek. NDAs are signed on request, and you get a named project lead plus direct access to the engineers building your B2B ordering portal.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Heraklion clients are served remotely with on-site workshops when the project needs them.
