The case for a manufacturer and dealer portal in Graz
Graz is a capital of styria, austria, home to about 307,000 people, and one of the markets in Austria where we build manufacturer and distributor portals.
Businesses here work in automotive and green-tech engineering; many are based around the city centre and Science Park.
Logistics are supported by Graz Airport, which matters when you promise customers fast delivery.
Austria has SMEs make up 99% of all businesses in the European Union (European Commission). Austrian shoppers buy heavily from German platforms, so locally operated stores with Austrian delivery and eps payments build loyalty. Precise German content and invoice payment matter.
That is why more companies in Graz are moving from phone, WhatsApp and spreadsheet orders to a proper manufacturer and dealer portal — one place where products, prices, payments, orders and customers are managed together.
Localised for Graz, not translated into it
A store that works in Graz respects local habits as well as local law. These are the details we configure first.
Currency and pricing
Everything a Graz shopper sees — price, tax, delivery fee, refund — is in EUR, written the local way.
Language and content
We localise pages, emails and notifications into German where your audience needs it.
Local trust signals
We add the payment logos, courier names and policy pages shoppers in Graz recognise: eps bank transfer and Klarna and invoice payment and delivery through Österreichische Post.
Domain, phone and contact
Using .at where it suits you signals a local business to shoppers and search engines. Contact buttons are pre-set with +43, so a customer in Graz taps once to call or message.
Talent and partners nearby
Graz draws on TU Graz, which means plenty of local staff, interns and technology partners to run the store after launch.
A manufacturer and dealer portal built around your Graz business
Graz businesses tell us what they sell and how they want to sell it; our engineers turn that into a custom manufacturer and dealer portal, an admin system and a mobile app shaped around their operations.
Typical clients include engineering component makers, electrical and automation brands, building-material manufacturers and auto-parts companies. Categories that sell especially well online in Austria — fashion, electronics, sports and ski equipment and home — get catalogue structures and filters designed for them.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
Features of your manufacturer and dealer portal in Graz
Nothing here is fixed: modules are switched on, reshaped or built from scratch around how your Graz business sells.
Technical catalogue
Product families, models, variants, specification tables, comparison and application or industry filters. Payment steps are built around eps bank transfer, Klarna and invoice payment and Visa and Mastercard, the options shoppers here already trust.
Document library
Datasheets, manuals, CAD drawings, certificates and price lists with public, registered or partner-only access. Delivery can be booked through Österreichische Post, DPD Austria and GLS or dispatched by your own riders around Graz.
Enquiries and RFQs
Project enquiries, quotation requests, lead routing to the right region and status tracking. Multiple stock points in Austria are supported, so a Graz order ships from the nearest one.
Partner portal
Dealer and distributor sign-in, territory-based catalogues, protected pricing, schemes and targets. Revenue reports by product, repeat buyer and delivery area of Graz guide stock and marketing decisions.
Spares and service
Spare-part lookup by model or serial number, accessories, warranty registration and service requests. Storefront language, imagery and navigation are set up for Graz shoppers and available in German.
Channel insight
Dashboards for partner orders, secondary sales, product interest and regional demand. Product data imports from your existing sheets or ERP, so Graz teams do not re-type thousands of items.
Businesses that use NNT Mart in Graz
Popular online categories in Austria include fashion, electronics, sports and ski equipment, home, books and organic food. Local demand in Graz is shaped by automotive and green-tech engineering, so we often design catalogues and B2B ordering around those sectors. In Graz, we most often build manufacturer and distributor portals for:
Machinery and equipment manufacturers
For machinery and equipment manufacturers, we usually start with document library, then add ERP and production planning once orders are flowing.
Engineering component makers
Catalogue, pricing and fulfilment rules designed for engineering component makers in Graz, connected to the systems you already use.
Electrical and automation brands
Electrical and automation brands get enquiries and RFQs plus spares and service workflows tailored to their operations.
Building-material manufacturers
We map how building-material manufacturers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Auto-parts companies
For auto-parts companies, we usually start with channel insight, then add warranty and service software once orders are flowing.
Importers and master distributors
Catalogue, pricing and fulfilment rules designed for importers and master distributors in Graz, connected to the systems you already use.
How Graz customers pay online
A store that serves Graz should let customers pay the way they do offline: eps bank transfer, Klarna and invoice payment, Visa and Mastercard and PayPal.
Gateway selection depends on your category and merchant approval; we connect the provider, reconcile payments, automate retries and refunds, and never store raw card data. Prices, taxes and refunds appear in euro (EUR).
Zone-based payment rules let you offer different options for the city centre than for outer parts of Graz.
- PayPal
- Apple Pay
- Visa and Mastercard
- Eps bank transfer
- Klarna and invoice payment
Delivery and fulfilment from Graz
Your manufacturer and dealer portal can book shipments and share tracking with Österreichische Post, DPD Austria, GLS, DHL and Hermes, or route orders to your own riders and stores across Graz.
We set up shipping zones, cut-off times, free-shipping thresholds, cash-collection rules and returns so the promise on the product page matches what your team can deliver.
Connectivity in the area — Graz Airport — makes regional and national dispatch from Graz practical.
Owning your channel in Austria
Many Graz sellers already list on Amazon.de, willhaben, Zalando, Universal, MediaMarkt AT and shöpping.at. Those channels bring traffic, but they also take commission, control the customer relationship and change rules without notice.
NNT Mart gives you a channel you own: your domain, your customer list, your pricing and your brand. Where it helps, we connect product feeds and orders from marketplaces so stock stays in sync and your team works from one dashboard.
Tax, invoicing and compliance in Austria
Tax basics: Austrian VAT (USt) is 20% standard with 13% and 10% reduced rates.
Two frameworks shape the build: the EU General Data Protection Regulation (GDPR) and the ePrivacy rules on cookies and marketing consent, enforced by the Datenschutzbehörde, and the EU Consumer Rights Directive (14-day withdrawal right), the Digital Services Act and, from June 2025, the European Accessibility Act for online shops, the Austrian FAGG distance-selling act and the E-Commerce Act (ECG).
We build the technical controls — tax-inclusive pricing, compliant invoices, consent banners, terms and return pages, data-access roles and audit logs. We are not a law firm, so final legal and tax positions should be confirmed with your own adviser in Austria.
Take your Graz store onto customers' phones
Phones carry most traffic in Austria. Dealer, field-sales and service-technician apps can scan QR codes on products, look up spares, register warranties and place orders from the shop floor or the customer site.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Push notifications can be timed to UTC+2 so offers reach Graz customers when they are awake, and the interface can run in German.
- Warranty and service software
- Dealer management systems
- WhatsApp Business API
- ERP and production planning
- Logistics partners
- E-invoicing and tax systems
- PIM and DAM for product data
- CRM and lead routing
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
Launch roadmap and success metrics
Value first, depth later. For a manufacturer and dealer portal serving Graz, the usual sequence looks like this:
| Phase | What goes live |
|---|---|
| Catalogue and enquiries | Technical catalogue, documents and RFQ capture with CRM routing. Configured for EUR, eps bank transfer and Österreichische Post from the start. |
| Partner portal | Dealer sign-in, protected pricing, ordering and ERP sync. |
| Service and apps | Spares, warranty, service requests and field apps. Reviewed against how Graz customers actually buy. |
We track qualified enquiries per month, quote-to-order conversion, dealer portal adoption, secondary-sales visibility, spare-part order accuracy and time to answer technical queries on a live dashboard from day one, so Graz results are visible, not promised.
Working with our team from Graz
Our team covers UTC+2 — 3h 30m behind India (IST) — through three 8-hour shifts, so a Graz client always reaches someone during the local working day.
We work in English and can deliver storefront content in German. NDAs are signed on request, and you get a named project lead plus direct access to the engineers building your manufacturer and dealer portal.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Graz clients are served remotely with on-site workshops when the project needs them.
