The case for an online store in Graz
Graz is a capital of styria, austria, home to about 307,000 people, and one of the markets in Austria where we build online stores.
Key sectors include automotive and green-tech engineering, with business districts such as the city centre and Science Park.
Logistics are supported by Graz Airport, which matters when you promise customers fast delivery.
Austria has SMEs make up 99% of all businesses in the European Union (European Commission). Austrian shoppers buy heavily from German platforms, so locally operated stores with Austrian delivery and eps payments build loyalty. Precise German content and invoice payment matter.
That is why more companies in Graz are moving from phone, WhatsApp and spreadsheet orders to a proper online store — one place where products, prices, payments, orders and customers are managed together.
What makes a Graz store feel local
A store that works in Graz respects local habits as well as local law. These are the details we configure first.
Currency and pricing
Prices, taxes, shipping and refunds are shown in euro (EUR), formatted the way Graz customers read them.
Language and content
We localise pages, emails and notifications into German where your audience needs it.
Local trust signals
Trust is local: familiar names such as eps bank transfer and Klarna and invoice payment and Österreichische Post sit next to the buy button.
Domain, phone and contact
A .at domain (or your own) builds local trust and search relevance. Contact buttons are pre-set with +43, so a customer in Graz taps once to call or message.
Talent and partners nearby
Graz draws on TU Graz, which means plenty of local staff, interns and technology partners to run the store after launch.
An online store built around your Graz business
Every NNT Mart online store in Graz is engineered to the client's own brief — the web platform, the admin panel and, when you need one, a mobile application built for your workflow.
In Graz we typically work with retail brands, D2C start-ups, speciality shops and manufacturers selling direct, and with sellers in categories such as fashion, electronics, sports and ski equipment and home that have strong online demand in Austria.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
Core modules we build for Graz clients
Each module below is configured — or custom-developed — to your requirements. You choose what launches first and what follows in later phases.
Branded storefront
A fast, mobile-first design on your own domain with your colours, typography, banners, landing pages and SEO-ready category structure. Customers in Graz can pay with eps bank transfer, Klarna and invoice payment and Visa and Mastercard, with receipts and refunds handled in the same admin.
Catalogue manager
Categories, brands, variants, bundles, specifications, images, videos and bulk import/export so your team can manage thousands of SKUs. Couriers such as Österreichische Post, DPD Austria and GLS plug in alongside your own fleet for Graz orders.
Checkout and payments
Guest and account checkout, local payment gateways, wallets, bank transfer, cash on delivery, coupons and abandoned-cart recovery. Stock can be held in Graz or anywhere in Austria, with pickup and local-delivery options where they make sense.
Orders and fulfilment
Order confirmation, packing slips, courier booking, tracking links, cancellations, returns, refunds and customer notifications. Dashboards break sales down by product, customer and neighbourhood of Graz, so you see what to promote.
Inventory and locations
Stock by warehouse or store, low-stock alerts, store pickup, local delivery zones and sync with your existing inventory system. Pages, search filters and wording are tuned to how people in Graz look for products, in German if your audience needs it.
Growth and reporting
Promotions, loyalty, reviews, email and WhatsApp campaigns, plus dashboards for revenue, products, customers and conversion. Product data imports from your existing sheets or ERP, so Graz teams do not re-type thousands of items.
Industries in Graz we work with
Popular online categories in Austria include fashion, electronics, sports and ski equipment, home, books and organic food. Local demand in Graz is shaped by automotive and green-tech engineering, so we often design catalogues and B2B ordering around those sectors. In Graz, we most often build online stores for:
Retail brands
Retail brands get branded storefront plus checkout and payments workflows tailored to their operations.
D2C start-ups
We map how D2C start-ups sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Speciality shops
For speciality shops, we usually start with orders and fulfilment, then add accounting and GST/VAT invoicing once orders are flowing.
Manufacturers selling direct
Catalogue, pricing and fulfilment rules designed for manufacturers selling direct in Graz, connected to the systems you already use.
Grocery and food businesses
Grocery and food businesses get inventory and locations plus branded storefront workflows tailored to their operations.
Multi-outlet retailers
We map how multi-outlet retailers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Checkout and payment methods for Graz
Shoppers in Graz rarely abandon a cart over price alone — they leave when their usual method is missing. Here that means eps bank transfer, Klarna and invoice payment and Visa and Mastercard, then PayPal and Apple Pay.
We integrate suitable gateways and providers for your business category and merchant eligibility, handle payment status, failed-payment retries and refunds, and keep sensitive card data with the provider rather than on your servers. All amounts are shown in euro (EUR).
Business buyers around the city centre often want invoices or bank transfer, while consumers lean on eps bank transfer. We support both flows.
- Apple Pay
- Klarna and invoice payment
- PayPal
- Visa and Mastercard
- Eps bank transfer
Delivery and fulfilment from Graz
Your online store can book shipments and share tracking with Österreichische Post, DPD Austria, GLS, DHL and Hermes, or route orders to your own riders and stores across Graz.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Connectivity in the area — Graz Airport — makes regional and national dispatch from Graz practical.
Your own store alongside Amazon.de and willhaben
Selling in Graz through Amazon.de, willhaben and Zalando gets you reach quickly, yet the buyer belongs to the platform, not to you.
NNT Mart gives you a channel you own: your domain, your customer list, your pricing and your brand. Where it helps, we connect product feeds and orders from marketplaces so stock stays in sync and your team works from one dashboard.
Selling online legally in Austria
On tax: Austrian VAT (USt) is 20% standard with 13% and 10% reduced rates.
Two frameworks shape the build: the EU General Data Protection Regulation (GDPR) and the ePrivacy rules on cookies and marketing consent, enforced by the Datenschutzbehörde, and the EU Consumer Rights Directive (14-day withdrawal right), the Digital Services Act and, from June 2025, the European Accessibility Act for online shops, the Austrian FAGG distance-selling act and the E-Commerce Act (ECG).
Our job is the engineering: price display with tax, invoice numbering, cookie and marketing consent, return and terms pages, role-based access and logs. Legal and tax conclusions stay with your own adviser in Austria.
Take your Graz store onto customers' phones
A customer shopping app for Android and iOS can share the same catalogue, cart, offers and order history, with push notifications for drops, price alerts and delivery updates.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Order alerts, offers and abandoned-cart reminders go out on Graz time (UTC+2), in German if you want.
- Payment gateways and wallets
- CRM and email marketing
- ERP and inventory software
- WhatsApp Business API
- Accounting and GST/VAT invoicing
- Google Analytics 4 and Merchant Center
- Courier and shipping aggregators
- Meta and TikTok catalogues
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
From first demo to growth in Graz
We launch the journeys that create value first, then add depth. A typical roadmap for an online store in Graz:
| Phase | What goes live |
|---|---|
| Launch store | Storefront, catalogue, checkout, payments, shipping and admin go live. Configured for EUR, eps bank transfer and Österreichische Post from the start. |
| Grow | Promotions, loyalty, reviews, marketing integrations and SEO content. |
| Scale | Mobile app, marketplace feeds, multi-warehouse and ERP sync. Reviewed against how Graz customers actually buy. |
Success is measured on conversion rate, average order value, cart abandonment, repeat-purchase rate, page speed (Core Web Vitals) and return rate — tracked on a dashboard you can see from launch day.
Working with our team from Graz
Graz runs on UTC+2, which is 3h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
Project communication is in English; storefront content can be produced in German. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Graz clients are served remotely with on-site workshops when the project needs them.
