The case for a B2B ordering portal in Lucerne
Lucerne is a commercial centre in Switzerland home to about 86,000 people, and one of the places where we build B2B and wholesale portals for local businesses.
The local economy is driven by tourism and services, and commercial activity concentrates around the city centre.
Logistics are supported by Rail links to Zurich, which matters when you promise customers fast delivery.
Switzerland has very high spending per online shopper and expects multilingual stores in German, French and Italian. TWINT and invoice payment are must-haves.
Shoppers and trade buyers in Lucerne already compare options on their phones; a B2B ordering portal that loads fast, shows accurate stock and accepts TWINT turns that research into orders.
Localised for Lucerne, not translated into it
A store that works in Lucerne respects local habits as well as local law. These are the details we configure first.
Currency and pricing
Prices, taxes, shipping and refunds are shown in Swiss franc (CHF), formatted the way Lucerne customers read them.
Language and content
Content can be produced in German, French and Italian, so a Lucerne customer reads the store in the language they use at home.
Local trust signals
Badges for TWINT and PostFinance Card, Swiss Post delivery and clear return terms reassure first-time buyers in Lucerne.
Domain, phone and contact
Using .ch where it suits you signals a local business to shoppers and search engines. Click-to-call and WhatsApp buttons use the +41 calling code so customers reach you without dialling errors.
Talent and partners nearby
With University of Lucerne close by, finding people to manage catalogues, content and support after launch is realistic in Lucerne.
Designed to your requirements, not a template
Whatever your business sells in Lucerne, N&T Software designs and develops the B2B ordering portal and the matching mobile app exactly to your requirements — your catalogue, your prices, your payment and delivery rules.
In Lucerne we typically work with wholesalers, FMCG distributors, industrial suppliers and electrical and hardware traders, and with sellers in categories such as electronics, fashion, watches and luxury and groceries that have strong online demand in Switzerland.
Before any commitment you get a free requirements meeting, a demo built on your use case and a proposal priced to your budget.
Features of your B2B ordering portal in Lucerne
These are the building blocks of a B2B ordering portal. We scope them with you, so you pay for what your Lucerne operation needs.
Business accounts
Registration, KYC and approval, company hierarchies, branches, buyers and approvers with their own permissions. Shipping rules can use Swiss Post, DPD Switzerland and Planzer as well as your own delivery staff in Lucerne.
Contract pricing
Price lists by customer, group or territory, quantity slabs, pack sizes, minimum order values and negotiated rates. Inventory can sit in Lucerne, in a partner warehouse or across Switzerland, with click-and-collect where customers want it.
Quick and bulk ordering
SKU-code entry, spreadsheet upload, saved lists, re-order from history and scheduled repeat orders. Reports show which products, customers and areas of Lucerne drive revenue.
Quotes and approvals
Request-for-quotation, counter-offers, purchase-order upload and multi-level approval before submission. Content and design can follow how customers in Lucerne search and buy, including German and French where you need it.
Credit and payments
Online payment, credit limits, pay-later terms, outstanding statements and payment reminders where approved. Product data imports from your existing sheets or ERP, so Lucerne teams do not re-type thousands of items.
Sales-team tools
Order on behalf of customers, territory assignment, visit notes and performance dashboards for representatives. Checkout is configured for TWINT, PostFinance Card and Visa and Mastercard.
Payments customers in Lucerne expect
A B2B ordering portal for Lucerne must support the way people here actually pay: TWINT, PostFinance Card, Visa and Mastercard, invoice payment, PayPal and Apple Pay.
Gateway selection depends on your category and merchant approval; we connect the provider, reconcile payments, automate retries and refunds, and never store raw card data. Prices, taxes and refunds appear in Swiss franc (CHF).
For Lucerne customers ordering from the city centre, cash-on-delivery and pay-on-pickup rules can be set per delivery zone.
- Apple Pay
- TWINT
- Visa and Mastercard
- Invoice payment
- PayPal
- PostFinance Card
Fulfilment options for Lucerne orders
Your B2B ordering portal can book shipments and share tracking with Swiss Post, DPD Switzerland, Planzer, DHL Express and Quickpac, or route orders to your own riders and stores across Lucerne.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Connectivity in the area — Rail links to Zurich — makes regional and national dispatch from Lucerne practical.
Rules Lucerne sellers must respect online
Swiss VAT (MWST/TVA) is 8.1% standard with 2.6% and 3.8% reduced rates; foreign sellers above the threshold must register.
On privacy we design around the revised Federal Act on Data Protection (nFADP), in force since September 2023; on consumer rights the store reflects the Swiss Code of Obligations and the Unfair Competition Act (UWG), which require clear identification and pricing.
Controls we implement include compliant invoices, consent capture, policy pages, restricted staff access and audit trails. Please confirm the final legal and tax position with a local adviser in Lucerne.
Your own store alongside Digitec Galaxus and Zalando
Many Lucerne sellers already list on Digitec Galaxus, Zalando, Brack.ch, Ricardo, Migros Online and Coop. Those channels bring traffic, but they also take commission, control the customer relationship and change rules without notice.
With your own B2B ordering portal you keep the customer data, set the offers and the packaging, and still push stock to marketplaces from a single admin.
Who we build for in Lucerne
Popular online categories in Switzerland include electronics, fashion, watches and luxury, groceries, home and sports. Local demand in Lucerne is shaped by tourism and services, so we often design catalogues and B2B ordering around those sectors. In Lucerne, we most often build B2B and wholesale portals for:
Wholesalers
For wholesalers, we usually start with contract pricing, then add ERP (SAP, Oracle, Microsoft Dynamics, Tally, Zoho) once orders are flowing.
FMCG distributors
Catalogue, pricing and fulfilment rules designed for FMCG distributors in Lucerne, connected to the systems you already use.
Industrial suppliers
Industrial suppliers get quick and bulk ordering plus credit and payments workflows tailored to their operations.
Electrical and hardware traders
We map how electrical and hardware traders sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Medical and institutional suppliers
For medical and institutional suppliers, we usually start with sales-team tools, then add credit and payment gateways once orders are flowing.
Dealer networks
Catalogue, pricing and fulfilment rules designed for dealer networks in Lucerne, connected to the systems you already use.
Mobile commerce in Lucerne
In Lucerne, shoppers browse on phones first. A dealer and sales-representative app lets buyers re-order in seconds, scan products, check statements and receive scheme announcements, while reps take orders at the counter even with patchy connectivity.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Order alerts, offers and abandoned-cart reminders go out on Lucerne time (UTC+2), in German and French if you want.
- ERP (SAP, Oracle, Microsoft Dynamics, Tally, Zoho)
- WhatsApp and SMS notifications
- CRM and lead management
- BI and reporting tools
- Warehouse and inventory systems
- Accounting and e-invoicing
- Credit and payment gateways
- Logistics and freight partners
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
How we phase your B2B ordering portal
We launch the journeys that create value first, then add depth. A typical roadmap for a B2B ordering portal in Lucerne:
| Phase | What goes live |
|---|---|
| Launch portal | Accounts, contract pricing, catalogue, ordering and ERP order sync. Configured for CHF, TWINT and Swiss Post from the start. |
| Automate | Quotes, approvals, credit, statements and notifications. |
| Expand | Dealer and sales-rep apps, analytics and new territories. Reviewed against how Lucerne customers actually buy. |
We track order-entry time, share of orders placed online, order accuracy, days sales outstanding, repeat-order frequency and sales-rep productivity on a live dashboard from day one, so Lucerne results are visible, not promised.
How Lucerne clients work with us
Lucerne runs on UTC+2, which is 3h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
Project communication is in English; storefront content can be produced in Romansh, Italian and German. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Lucerne clients are served remotely with on-site workshops when the project needs them.
