Why a manufacturer and dealer portal makes sense for Basel
Basel is a commercial centre in Switzerland home to about 176,000 people, and one of the places where we build manufacturer and distributor portals for local businesses.
Businesses here work in pharma and life-sciences giants; many are based around the city centre and Rosental.
Logistics are supported by EuroAirport Basel-Mulhouse-Freiburg, which matters when you promise customers fast delivery.
Switzerland has very high spending per online shopper and expects multilingual stores in German, French and Italian. TWINT and invoice payment are must-haves.
Shoppers and trade buyers in Basel already compare options on their phones; a manufacturer and dealer portal that loads fast, shows accurate stock and accepts TWINT turns that research into orders.
Local details we build into every Basel project
A store that works in Basel respects local habits as well as local law. These are the details we configure first.
Currency and pricing
Everything a Basel shopper sees — price, tax, delivery fee, refund — is in CHF, written the local way.
Language and content
Storefront copy, product pages and emails can run in German, French and Italian, with local date and number formats.
Local trust signals
Trust is local: familiar names such as TWINT and PostFinance Card and Swiss Post sit next to the buy button.
Domain, phone and contact
Using .ch where it suits you signals a local business to shoppers and search engines. Contact buttons are pre-set with +41, so a customer in Basel taps once to call or message.
Talent and partners nearby
Basel draws on University of Basel, which means plenty of local staff, interns and technology partners to run the store after launch.
Designed to your requirements, not a template
If you run a business in Basel and want to sell online, we build an e-commerce platform and mobile application to your exact requirements, from the first product page to the last delivery update.
Typical clients include engineering component makers, electrical and automation brands, building-material manufacturers and auto-parts companies. Categories that sell especially well online in Switzerland — electronics, fashion, watches and luxury and groceries — get catalogue structures and filters designed for them.
Before any commitment you get a free requirements meeting, a demo built on your use case and a proposal priced to your budget.
What your manufacturer and dealer portal includes
These are the building blocks of a manufacturer and dealer portal. We scope them with you, so you pay for what your Basel operation needs.
Technical catalogue
Product families, models, variants, specification tables, comparison and application or industry filters. Bulk import and sync tools mean the Basel team never re-keys stock, prices or descriptions by hand.
Document library
Datasheets, manuals, CAD drawings, certificates and price lists with public, registered or partner-only access. Customers in Basel can pay with TWINT, PostFinance Card and Visa and Mastercard, with receipts and refunds handled in the same admin.
Enquiries and RFQs
Project enquiries, quotation requests, lead routing to the right region and status tracking. Delivery can be booked through Swiss Post, DPD Switzerland and Planzer or dispatched by your own riders around Basel.
Partner portal
Dealer and distributor sign-in, territory-based catalogues, protected pricing, schemes and targets. Inventory can sit in Basel, in a partner warehouse or across Switzerland, with click-and-collect where customers want it.
Spares and service
Spare-part lookup by model or serial number, accessories, warranty registration and service requests. Dashboards break sales down by product, customer and neighbourhood of Basel, so you see what to promote.
Channel insight
Dashboards for partner orders, secondary sales, product interest and regional demand. Content and design can follow how customers in Basel search and buy, including German and French where you need it.
Who we build for in Basel
Popular online categories in Switzerland include electronics, fashion, watches and luxury, groceries, home and sports. Local demand in Basel is shaped by pharma and life-sciences giants, so we often design catalogues and B2B ordering around those sectors. In Basel, we most often build manufacturer and distributor portals for:
Machinery and equipment manufacturers
We map how machinery and equipment manufacturers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Engineering component makers
For engineering component makers, we usually start with enquiries and RFQs, then add CRM and lead routing once orders are flowing.
Electrical and automation brands
Catalogue, pricing and fulfilment rules designed for electrical and automation brands in Basel, connected to the systems you already use.
Building-material manufacturers
Building-material manufacturers get partner portal plus channel insight workflows tailored to their operations.
Auto-parts companies
We map how auto-parts companies sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Importers and master distributors
For importers and master distributors, we usually start with technical catalogue, then add logistics partners once orders are flowing.
Payments customers in Basel expect
Shoppers in Basel rarely abandon a cart over price alone — they leave when their usual method is missing. Here that means TWINT, PostFinance Card and Visa and Mastercard, then invoice payment, PayPal and Apple Pay.
Provider approval, settlement time and fees differ by business type, so we shortlist gateways with you, then wire up status updates, refunds and reconciliation in CHF — card details stay with the provider.
Zone-based payment rules let you offer different options for the city centre than for outer parts of Basel.
- Apple Pay
- Invoice payment
- PostFinance Card
- PayPal
- Visa and Mastercard
- TWINT
Fulfilment options for Basel orders
Your manufacturer and dealer portal can book shipments and share tracking with Swiss Post, DPD Switzerland, Planzer, DHL Express and Quickpac, or route orders to your own riders and stores across Basel.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Connectivity in the area — EuroAirport Basel-Mulhouse-Freiburg — makes regional and national dispatch from Basel practical.
Basel sellers: marketplace plus your own store
Selling in Basel through Digitec Galaxus, Zalando and Brack.ch gets you reach quickly, yet the buyer belongs to the platform, not to you.
NNT Mart gives you a channel you own: your domain, your customer list, your pricing and your brand. Where it helps, we connect product feeds and orders from marketplaces so stock stays in sync and your team works from one dashboard.
Rules Basel sellers must respect online
On tax: Swiss VAT (MWST/TVA) is 8.1% standard with 2.6% and 3.8% reduced rates; foreign sellers above the threshold must register.
Two frameworks shape the build: the revised Federal Act on Data Protection (nFADP), in force since September 2023, and the Swiss Code of Obligations and the Unfair Competition Act (UWG), which require clear identification and pricing.
Controls we implement include compliant invoices, consent capture, policy pages, restricted staff access and audit trails. Please confirm the final legal and tax position with a local adviser in Basel.
Android and iOS apps for your Basel business
Phones carry most traffic in Switzerland. Dealer, field-sales and service-technician apps can scan QR codes on products, look up spares, register warranties and place orders from the shop floor or the customer site.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Push notifications can be timed to UTC+2 so offers reach Basel customers when they are awake, and the interface can run in German and French.
- E-invoicing and tax systems
- WhatsApp Business API
- CRM and lead routing
- Warranty and service software
- PIM and DAM for product data
- Logistics partners
- ERP and production planning
- Dealer management systems
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
How we phase your manufacturer and dealer portal
We launch the journeys that create value first, then add depth. A typical roadmap for a manufacturer and dealer portal in Basel:
| Phase | What goes live |
|---|---|
| Catalogue and enquiries | Technical catalogue, documents and RFQ capture with CRM routing. Configured for CHF, TWINT and Swiss Post from the start. |
| Partner portal | Dealer sign-in, protected pricing, ordering and ERP sync. |
| Service and apps | Spares, warranty, service requests and field apps. Reviewed against how Basel customers actually buy. |
We track qualified enquiries per month, quote-to-order conversion, dealer portal adoption, secondary-sales visibility, spare-part order accuracy and time to answer technical queries on a live dashboard from day one, so Basel results are visible, not promised.
Time zones, language and support
Basel runs on UTC+2, which is 3h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
We work in English and can deliver storefront content in Romansh, Italian and German. NDAs are signed on request, and you get a named project lead plus direct access to the engineers building your manufacturer and dealer portal.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Basel clients are served remotely with on-site workshops when the project needs them.
