Why an online store makes sense for Hanoi
Hanoi is a capital and centrally-governed city of vietnam, where around 8.7 million people live and shop, and one of the markets in Vietnam where we build online stores.
The local economy is driven by government, banks and tech companies, and commercial activity concentrates around Cau Giay, Hoan Kiem and Hoa Lac Hi-Tech Park.
Logistics are supported by Noi Bai Airport, which matters when you promise customers fast delivery.
Vietnam is one of the fastest-growing e-commerce markets in Asia, driven by young urban shoppers. Cash on delivery remains common, but QR and wallet payments are rising quickly.
That is why more companies in Hanoi are moving from phone, WhatsApp and spreadsheet orders to a proper online store — one place where products, prices, payments, orders and customers are managed together.
Localised for Hanoi, not translated into it
A store that works in Hanoi respects local habits as well as local law. These are the details we configure first.
Currency and pricing
The store speaks Vietnamese đồng: VND amounts from product page to invoice, so Hanoi buyers never convert in their heads.
Language and content
Content can be produced in Vietnamese, so a Hanoi customer reads the store in the language they use at home.
Local trust signals
We add the payment logos, courier names and policy pages shoppers in Hanoi recognise: cash on delivery and MoMo and delivery through Vietnam Post (VNPost).
Domain, phone and contact
A .vn domain (or your own) builds local trust and search relevance. Contact buttons are pre-set with +84, so a customer in Hanoi taps once to call or message.
Talent and partners nearby
Hanoi draws on Hanoi University of Science and Technology, which means plenty of local staff, interns and technology partners to run the store after launch.
Custom-built for how you sell in Hanoi
Whatever your business sells in Hanoi, N&T Software designs and develops the online store and the matching mobile app exactly to your requirements — your catalogue, your prices, your payment and delivery rules.
Typical clients include D2C start-ups, speciality shops, manufacturers selling direct and grocery and food businesses. Categories that sell especially well online in Vietnam — fashion, beauty, electronics and mother and baby — get catalogue structures and filters designed for them.
We start with a requirements meeting, show you a working demo within 24 hours, and only then propose scope, milestones and budget.
Features of your online store in Hanoi
These are the building blocks of an online store. We scope them with you, so you pay for what your Hanoi operation needs.
Branded storefront
A fast, mobile-first design on your own domain with your colours, typography, banners, landing pages and SEO-ready category structure. Product data imports from your existing sheets or ERP, so Hanoi teams do not re-type thousands of items.
Catalogue manager
Categories, brands, variants, bundles, specifications, images, videos and bulk import/export so your team can manage thousands of SKUs. Customers in Hanoi can pay with cash on delivery, MoMo and ZaloPay, with receipts and refunds handled in the same admin.
Checkout and payments
Guest and account checkout, local payment gateways, wallets, bank transfer, cash on delivery, coupons and abandoned-cart recovery. Couriers such as Vietnam Post (VNPost), Giao Hàng Nhanh (GHN) and Giao Hàng Tiết Kiệm (GHTK) plug in alongside your own fleet for Hanoi orders.
Orders and fulfilment
Order confirmation, packing slips, courier booking, tracking links, cancellations, returns, refunds and customer notifications. Multiple stock points in Vietnam are supported, so a Hanoi order ships from the nearest one.
Inventory and locations
Stock by warehouse or store, low-stock alerts, store pickup, local delivery zones and sync with your existing inventory system. Dashboards break sales down by product, customer and neighbourhood of Hanoi, so you see what to promote.
Growth and reporting
Promotions, loyalty, reviews, email and WhatsApp campaigns, plus dashboards for revenue, products, customers and conversion. Storefront language, imagery and navigation are set up for Hanoi shoppers and available in Vietnamese.
Payments customers in Hanoi expect
A store that serves Hanoi should let customers pay the way they do offline: cash on delivery, MoMo, ZaloPay and VNPay QR.
We integrate suitable gateways and providers for your business category and merchant eligibility, handle payment status, failed-payment retries and refunds, and keep sensitive card data with the provider rather than on your servers. All amounts are shown in Vietnamese đồng (VND).
Zone-based payment rules let you offer different options for Cau Giay than for outer parts of Hanoi.
- MoMo
- Cash on delivery
- VNPay QR
- Visa and Mastercard
- ZaloPay
- Bank transfer (Napas 247)
Delivery and fulfilment from Hanoi
Your online store can book shipments and share tracking with Vietnam Post (VNPost), Giao Hàng Nhanh (GHN), Giao Hàng Tiết Kiệm (GHTK), Viettel Post, J&T Express and Ninja Van, or route orders to your own riders and stores across Hanoi.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Connectivity in the area — Noi Bai Airport — makes regional and national dispatch from Hanoi practical.
Selling online legally in Vietnam
Tax basics: Vietnam VAT is 10% standard, temporarily reduced to 8% for many goods, and e-commerce platforms withhold tax for household sellers from July 2025.
Customer data is handled with Decree 13/2023 on Personal Data Protection and the Personal Data Protection Law taking effect in 2026 in mind, and the storefront follows the Law on Protection of Consumer Rights 2023 and Decree 85/2021 on e-commerce, which requires website notification to the MOIT.
Our job is the engineering: price display with tax, invoice numbering, cookie and marketing consent, return and terms pages, role-based access and logs. Legal and tax conclusions stay with your own adviser in Vietnam.
Marketplaces vs. your own online store in Hanoi
Many Hanoi sellers already list on Shopee, TikTok Shop, Lazada, Tiki, Sendo and Zalo shops. Those channels bring traffic, but they also take commission, control the customer relationship and change rules without notice.
Your online store becomes the hub: marketplaces and social shops become extra outlets fed from one catalogue, while repeat customers buy directly from you at better margins.
Who we build for in Hanoi
Popular online categories in Vietnam include fashion, beauty, electronics, mother and baby, groceries and home. Local demand in Hanoi is shaped by government, banks and tech companies, so we often design catalogues and B2B ordering around those sectors. In Hanoi, we most often build online stores for:
Retail brands
For retail brands, we usually start with catalogue manager, then add payment gateways and wallets once orders are flowing.
D2C start-ups
Catalogue, pricing and fulfilment rules designed for D2C start-ups in Hanoi, connected to the systems you already use.
Speciality shops
Speciality shops get checkout and payments plus inventory and locations workflows tailored to their operations.
Manufacturers selling direct
We map how manufacturers selling direct sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Grocery and food businesses
For grocery and food businesses, we usually start with growth and reporting, then add CRM and email marketing once orders are flowing.
Multi-outlet retailers
Catalogue, pricing and fulfilment rules designed for multi-outlet retailers in Hanoi, connected to the systems you already use.
Android and iOS apps for your Hanoi business
Phones carry most traffic in Vietnam. A customer shopping app for Android and iOS can share the same catalogue, cart, offers and order history, with push notifications for drops, price alerts and delivery updates.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Push notifications can be timed to UTC+7 so offers reach Hanoi customers when they are awake, and the interface can run in Vietnamese.
- CRM and email marketing
- Meta and TikTok catalogues
- Payment gateways and wallets
- WhatsApp Business API
- Accounting and GST/VAT invoicing
- Google Analytics 4 and Merchant Center
- Courier and shipping aggregators
- ERP and inventory software
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
How we phase your online store
Value first, depth later. For an online store serving Hanoi, the usual sequence looks like this:
| Phase | What goes live |
|---|---|
| Launch store | Storefront, catalogue, checkout, payments, shipping and admin go live. Configured for VND, cash on delivery and Vietnam Post (VNPost) from the start. |
| Grow | Promotions, loyalty, reviews, marketing integrations and SEO content. |
| Scale | Mobile app, marketplace feeds, multi-warehouse and ERP sync. Reviewed against how Hanoi customers actually buy. |
Success is measured on conversion rate, average order value, cart abandonment, repeat-purchase rate, page speed (Core Web Vitals) and return rate — tracked on a dashboard you can see from launch day.
How Hanoi clients work with us
Hanoi runs on UTC+7, which is 1h 30m ahead of India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
We work in English and can deliver storefront content in Vietnamese. NDAs are signed on request, and you get a named project lead plus direct access to the engineers building your online store.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Hanoi clients are served remotely with on-site workshops when the project needs them.
