The case for a B2B ordering portal in Novi Sad
Novi Sad is a commercial centre in Serbia where around 260,000 people live and shop, and one of the places where we build B2B and wholesale portals for local businesses.
The local economy is driven by IT, outsourcing, agri-food, trade and manufacturing, and commercial activity concentrates around the Liman district, Novi Sad Fair and the Spens area.
Logistics are supported by The Belgrade–Novi Sad high-speed railway and Danube port, which matters when you promise customers fast delivery.
Serbia has a thriving IT sector, widespread cash-on-delivery habits and rising card and QR payments. Strong courier competition keeps delivery cheap and fast.
That is why more companies in Novi Sad are moving from phone, WhatsApp and spreadsheet orders to a proper B2B ordering portal — one place where products, prices, payments, orders and customers are managed together.
What makes a Novi Sad store feel local
Conversion in Novi Sad depends on small local signals — the right currency, the right words and the right payment and courier names.
Currency and pricing
Prices, taxes, shipping and refunds are shown in Serbian dinar (RSD), formatted the way Novi Sad customers read them.
Language and content
Content can be produced in Serbian, English and Hungarian, so a Novi Sad customer reads the store in the language they use at home.
Local trust signals
Badges for Visa, Mastercard and DinaCard and IPS NBS instant QR payments, Pošta Srbije delivery and clear return terms reassure first-time buyers in Novi Sad.
Domain, phone and contact
A .срб domain (or your own) builds local trust and search relevance. Click-to-call and WhatsApp buttons use the +381 calling code so customers reach you without dialling errors.
Talent and partners nearby
With University of Novi Sad and the Faculty of Technical Sciences close by, finding people to manage catalogues, content and support after launch is realistic in Novi Sad.
Designed to your requirements, not a template
Your B2B ordering portal is planned, designed and coded for your business model — not adapted from someone else's — and it can ship with a customer or staff mobile app on day one.
Typical clients include FMCG distributors, industrial suppliers, electrical and hardware traders and medical and institutional suppliers. Categories that sell especially well online in Serbia — electronics, fashion, home and furniture and auto parts — get catalogue structures and filters designed for them.
Before any commitment you get a free requirements meeting, a demo built on your use case and a proposal priced to your budget.
What your B2B ordering portal includes
Nothing here is fixed: modules are switched on, reshaped or built from scratch around how your Novi Sad business sells.
Business accounts
Registration, KYC and approval, company hierarchies, branches, buyers and approvers with their own permissions. Customers in Novi Sad can pay with Visa, Mastercard and DinaCard, IPS NBS instant QR payments and cash on delivery, with receipts and refunds handled in the same admin.
Contract pricing
Price lists by customer, group or territory, quantity slabs, pack sizes, minimum order values and negotiated rates. Shipping rules can use Pošta Srbije, D Express and AKS Express as well as your own delivery staff in Novi Sad.
Quick and bulk ordering
SKU-code entry, spreadsheet upload, saved lists, re-order from history and scheduled repeat orders. Stock can be held in Novi Sad or anywhere in Serbia, with pickup and local-delivery options where they make sense.
Quotes and approvals
Request-for-quotation, counter-offers, purchase-order upload and multi-level approval before submission. Dashboards break sales down by product, customer and neighbourhood of Novi Sad, so you see what to promote.
Credit and payments
Online payment, credit limits, pay-later terms, outstanding statements and payment reminders where approved. Content and design can follow how customers in Novi Sad search and buy, including Serbian and English where you need it.
Sales-team tools
Order on behalf of customers, territory assignment, visit notes and performance dashboards for representatives. Product data imports from your existing sheets or ERP, so Novi Sad teams do not re-type thousands of items.
Getting paid online in Novi Sad
A store that serves Novi Sad should let customers pay the way they do offline: Visa, Mastercard and DinaCard, IPS NBS instant QR payments, cash on delivery and bank transfer.
Provider approval, settlement time and fees differ by business type, so we shortlist gateways with you, then wire up status updates, refunds and reconciliation in RSD — card details stay with the provider.
Zone-based payment rules let you offer different options for the Liman district than for outer parts of Novi Sad.
- Visa, Mastercard and DinaCard
- IPS NBS instant QR payments
- Cash on delivery
- Bank transfer
- Apple Pay and Google Pay
Fulfilment options for Novi Sad orders
Your B2B ordering portal can book shipments and share tracking with Pošta Srbije, D Express, AKS Express, City Express, DHL, BEX Express and Box Now lockers, or route orders to your own riders and stores across Novi Sad.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Connectivity in the area — The Belgrade–Novi Sad high-speed railway and Danube port — makes regional and national dispatch from Novi Sad practical.
Compliance built into your B2B ordering portal
Tax basics: Serbia charges 20% VAT with a 10% reduced rate; businesses must issue e-invoices through the SEF (Sistem e-Faktura) platform and fiscalise retail sales.
Customer data is handled with the Law on Personal Data Protection (2018), modelled on the GDPR and overseen by the Commissioner for Information of Public Importance in mind, and the storefront follows the Consumer Protection Law and the Law on Electronic Commerce, with a 14-day withdrawal right.
Our job is the engineering: price display with tax, invoice numbering, cookie and marketing consent, return and terms pages, role-based access and logs. Legal and tax conclusions stay with your own adviser in Serbia.
Owning your channel in Serbia
KupujemProdajem, Gigatron and Tehnomanija are where many shoppers in Novi Sad start, which is why sellers list there. The trade-off is commission, limited branding and rules the platform can change overnight.
NNT Mart gives you a channel you own: your domain, your customer list, your pricing and your brand. Where it helps, we connect product feeds and orders from marketplaces so stock stays in sync and your team works from one dashboard.
Businesses that use NNT Mart in Novi Sad
Popular online categories in Serbia include electronics, fashion, home and furniture, auto parts, food and IT products. Local demand in Novi Sad is shaped by IT, outsourcing, agri-food, trade and manufacturing, so we often design catalogues and B2B ordering around those sectors. In Novi Sad, we most often build B2B and wholesale portals for:
Wholesalers
Wholesalers get business accounts plus quick and bulk ordering workflows tailored to their operations.
FMCG distributors
We map how FMCG distributors sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Industrial suppliers
For industrial suppliers, we usually start with quotes and approvals, then add CRM and lead management once orders are flowing.
Electrical and hardware traders
Catalogue, pricing and fulfilment rules designed for electrical and hardware traders in Novi Sad, connected to the systems you already use.
Medical and institutional suppliers
Medical and institutional suppliers get credit and payments plus business accounts workflows tailored to their operations.
Dealer networks
We map how dealer networks sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Take your Novi Sad store onto customers' phones
In Novi Sad, shoppers browse on phones first. A dealer and sales-representative app lets buyers re-order in seconds, scan products, check statements and receive scheme announcements, while reps take orders at the counter even with patchy connectivity.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Push notifications can be timed to UTC+2 so offers reach Novi Sad customers when they are awake, and the interface can run in Serbian and English.
- CRM and lead management
- Accounting and e-invoicing
- BI and reporting tools
- Logistics and freight partners
- Credit and payment gateways
- ERP (SAP, Oracle, Microsoft Dynamics, Tally, Zoho)
- Warehouse and inventory systems
- WhatsApp and SMS notifications
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
How we phase your B2B ordering portal
We launch the journeys that create value first, then add depth. A typical roadmap for a B2B ordering portal in Novi Sad:
| Phase | What goes live |
|---|---|
| Launch portal | Accounts, contract pricing, catalogue, ordering and ERP order sync. Configured for RSD, Visa, Mastercard and DinaCard and Pošta Srbije from the start. |
| Automate | Quotes, approvals, credit, statements and notifications. |
| Expand | Dealer and sales-rep apps, analytics and new territories. Reviewed against how Novi Sad customers actually buy. |
We track order-entry time, share of orders placed online, order accuracy, days sales outstanding, repeat-order frequency and sales-rep productivity on a live dashboard from day one, so Novi Sad results are visible, not promised.
Support hours and communication for Novi Sad
Novi Sad runs on UTC+2, which is 3h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
Project communication is in English; storefront content can be produced in Serbian. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Novi Sad clients are served remotely with on-site workshops when the project needs them.
