The case for a manufacturer and dealer portal in Vietnam
Vietnam is a market of about 96 million people where manufacturer and distributor portals are growing fast, with Hanoi as its capital.
Vietnam is one of the fastest-growing e-commerce markets in Asia, driven by young urban shoppers. Cash on delivery remains common, but QR and wallet payments are rising quickly.
That is why more companies in Vietnam are moving from phone, WhatsApp and spreadsheet orders to a proper manufacturer and dealer portal — one place where products, prices, payments, orders and customers are managed together.
What makes a Vietnam store feel local
Conversion in Vietnam depends on small local signals — the right currency, the right words and the right payment and courier names.
Currency and pricing
Everything a Vietnam shopper sees — price, tax, delivery fee, refund — is in VND, written the local way.
Language and content
Storefront copy, product pages and emails can run in Vietnamese, with local date and number formats.
Local trust signals
Trust is local: familiar names such as cash on delivery and MoMo and Vietnam Post (VNPost) sit next to the buy button.
Domain, phone and contact
A .vn domain (or your own) builds local trust and search relevance. Click-to-call and WhatsApp buttons use the +84 calling code so customers reach you without dialling errors.
Designed to your requirements, not a template
Vietnam businesses tell us what they sell and how they want to sell it; our engineers turn that into a custom manufacturer and dealer portal, an admin system and a mobile app shaped around their operations.
In Vietnam we typically work with machinery and equipment manufacturers, engineering component makers, electrical and automation brands and building-material manufacturers, and with sellers in categories such as fashion, beauty, electronics and mother and baby that have strong online demand in Vietnam.
Before any commitment you get a free requirements meeting, a demo built on your use case and a proposal priced to your budget.
What your manufacturer and dealer portal includes
Nothing here is fixed: modules are switched on, reshaped or built from scratch around how your Vietnam business sells.
Technical catalogue
Product families, models, variants, specification tables, comparison and application or industry filters. Dashboards break sales down by product, customer and neighbourhood of Vietnam, so you see what to promote.
Document library
Datasheets, manuals, CAD drawings, certificates and price lists with public, registered or partner-only access. Pages, search filters and wording are tuned to how people in Vietnam look for products, in Vietnamese if your audience needs it.
Enquiries and RFQs
Project enquiries, quotation requests, lead routing to the right region and status tracking. Bulk import and sync tools mean the Vietnam team never re-keys stock, prices or descriptions by hand.
Partner portal
Dealer and distributor sign-in, territory-based catalogues, protected pricing, schemes and targets. Customers in Vietnam can pay with cash on delivery, MoMo and ZaloPay, with receipts and refunds handled in the same admin.
Spares and service
Spare-part lookup by model or serial number, accessories, warranty registration and service requests. Shipping rules can use Vietnam Post (VNPost), Giao Hàng Nhanh (GHN) and Giao Hàng Tiết Kiệm (GHTK) as well as your own delivery staff in Vietnam.
Channel insight
Dashboards for partner orders, secondary sales, product interest and regional demand. Stock can be held in Vietnam or anywhere in Vietnam, with pickup and local-delivery options where they make sense.
How Vietnam customers pay online
A store that serves Vietnam should let customers pay the way they do offline: cash on delivery, MoMo, ZaloPay and VNPay QR.
Gateway selection depends on your category and merchant approval; we connect the provider, reconcile payments, automate retries and refunds, and never store raw card data. Prices, taxes and refunds appear in Vietnamese đồng (VND).
- VNPay QR
- Bank transfer (Napas 247)
- ZaloPay
- Visa and Mastercard
- Cash on delivery
- MoMo
Shipping, couriers and local delivery in Vietnam
Your manufacturer and dealer portal can book shipments and share tracking with Vietnam Post (VNPost), Giao Hàng Nhanh (GHN), Giao Hàng Tiết Kiệm (GHTK), Viettel Post, J&T Express and Ninja Van, or route orders to your own riders and stores.
Delivery rules can price by distance, weight, postcode or zone, offer same-day slots in dense areas, and switch on pickup points or click-and-collect where customers prefer them.
Compliance built into your manufacturer and dealer portal
On tax: Vietnam VAT is 10% standard, temporarily reduced to 8% for many goods, and e-commerce platforms withhold tax for household sellers from July 2025.
Customer data is handled with Decree 13/2023 on Personal Data Protection and the Personal Data Protection Law taking effect in 2026 in mind, and the storefront follows the Law on Protection of Consumer Rights 2023 and Decree 85/2021 on e-commerce, which requires website notification to the MOIT.
Our job is the engineering: price display with tax, invoice numbering, cookie and marketing consent, return and terms pages, role-based access and logs. Legal and tax conclusions stay with your own adviser.
Your own store alongside Shopee and TikTok Shop
Selling in Vietnam through Shopee, TikTok Shop and Lazada gets you reach quickly, yet the buyer belongs to the platform, not to you.
Your manufacturer and dealer portal becomes the hub: marketplaces and social shops become extra outlets fed from one catalogue, while repeat customers buy directly from you at better margins.
Who we build for in Vietnam
Popular online categories in Vietnam include fashion, beauty, electronics, mother and baby, groceries and home. In Vietnam, we most often build manufacturer and distributor portals for:
Machinery and equipment manufacturers
We map how machinery and equipment manufacturers sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Engineering component makers
For engineering component makers, we usually start with enquiries and RFQs, then add CRM and lead routing once orders are flowing.
Electrical and automation brands
Catalogue, pricing and fulfilment rules designed for electrical and automation brands in Vietnam, connected to the systems you already use.
Building-material manufacturers
Building-material manufacturers get partner portal plus channel insight workflows tailored to their operations.
Auto-parts companies
We map how auto-parts companies sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Importers and master distributors
For importers and master distributors, we usually start with technical catalogue, then add logistics partners once orders are flowing.
Mobile commerce in Vietnam
In Vietnam, shoppers browse on phones first. Dealer, field-sales and service-technician apps can scan QR codes on products, look up spares, register warranties and place orders from the shop floor or the customer site.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Order alerts, offers and abandoned-cart reminders go out on Vietnam time (UTC+7), in Vietnamese if you want.
- Logistics partners
- PIM and DAM for product data
- Dealer management systems
- WhatsApp Business API
- Warranty and service software
- ERP and production planning
- CRM and lead routing
- E-invoicing and tax systems
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
How we phase your manufacturer and dealer portal
We launch the journeys that create value first, then add depth. A typical roadmap for a manufacturer and dealer portal in Vietnam:
| Phase | What goes live |
|---|---|
| Catalogue and enquiries | Technical catalogue, documents and RFQ capture with CRM routing. Configured for VND, cash on delivery and Vietnam Post (VNPost) from the start. |
| Partner portal | Dealer sign-in, protected pricing, ordering and ERP sync. |
| Service and apps | Spares, warranty, service requests and field apps. Reviewed against how Vietnam customers actually buy. |
Success is measured on qualified enquiries per month, quote-to-order conversion, dealer portal adoption, secondary-sales visibility, spare-part order accuracy and time to answer technical queries — tracked on a dashboard you can see from launch day.
How Vietnam clients work with us
Our team covers UTC+7 — 1h 30m ahead of India (IST) — through three 8-hour shifts, so a Vietnam client always reaches someone during the local working day.
Project communication is in English; storefront content can be produced in Vietnamese. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; clients in Vietnam are served remotely with on-site workshops when the project needs them.
