Why a service booking platform makes sense for Lomé
Lomé is a capital and largest city of togo, home to about 2.2 million people, and one of the markets in Togo where we build service booking platforms.
Businesses here work in port logistics, transit trade, banking, textiles and services; many are based around the Grand Marché, Kodjoviakopé and the Port of Lomé.
Logistics are supported by Gnassingbé Eyadéma International Airport and the Port of Lomé, which matters when you promise customers fast delivery.
Togo’s Lomé port and the famed Grand Marché textile traders make it a regional trade hub, while T-Money and Flooz are lifting mobile commerce. Wholesale and retail sellers benefit from digital catalogues.
That is why more companies in Lomé are moving from phone, WhatsApp and spreadsheet orders to a proper service booking platform — one place where products, prices, payments, orders and customers are managed together.
Local details we build into every Lomé project
A store that works in Lomé respects local habits as well as local law. These are the details we configure first.
Currency and pricing
The store speaks West African CFA franc: XOF amounts from product page to invoice, so Lomé buyers never convert in their heads.
Language and content
Content can be produced in French, Ewe and Kabiyé, so a Lomé customer reads the store in the language they use at home.
Local trust signals
We add the payment logos, courier names and policy pages shoppers in Lomé recognise: Flooz (Moov Money) and T-Money and delivery through La Poste du Togo.
Domain, phone and contact
A .tg domain (or your own) builds local trust and search relevance. Contact buttons are pre-set with +228, so a customer in Lomé taps once to call or message.
Talent and partners nearby
With University of Lomé close by, finding people to manage catalogues, content and support after launch is realistic in Lomé.
Custom-built for how you sell in Lomé
Whatever your business sells in Lomé, N&T Software designs and develops the service booking platform and the matching mobile app exactly to your requirements — your catalogue, your prices, your payment and delivery rules.
In Lomé we typically work with clinics and wellness centres, salons and spas, gyms and studios and home-service providers, and with sellers in categories such as textiles and fashion, phones and electronics, agri-products and cosmetics that have strong online demand in Togo.
Before any commitment you get a free requirements meeting, a demo built on your use case and a proposal priced to your budget.
What your service booking platform includes
Nothing here is fixed: modules are switched on, reshaped or built from scratch around how your Lomé business sells.
Service catalogue
Services, durations, add-ons, packages, memberships and location- or staff-specific pricing. Inventory can sit in Lomé, in a partner warehouse or across Togo, with click-and-collect where customers want it.
Smart scheduling
Real-time availability, buffers, capacity, resources and rooms, time zones and holiday calendars. Dashboards break sales down by product, customer and neighbourhood of Lomé, so you see what to promote.
Staff and resources
Staff rosters, skills, commissions, vehicles, equipment and venue allocation. Pages, search filters and wording are tuned to how people in Lomé look for products, in French and Ewe if your audience needs it.
Deposits and payments
Full payment, deposits, pay-at-venue, cancellation fees, refunds and gift vouchers. Catalogues come in from spreadsheets, ERP exports or supplier feeds, so your Lomé team keeps its current way of working.
Reminders
Email, SMS and WhatsApp confirmations, reminders and rescheduling links that reduce no-shows. Checkout is configured for Flooz (Moov Money), T-Money and Visa and Mastercard.
Field and venue operations
Job sheets, check-in, attendance, digital forms, photos and customer signatures. Couriers such as La Poste du Togo, DHL and Aramex plug in alongside your own fleet for Lomé orders.
Industries in Lomé we work with
Popular online categories in Togo include textiles and fashion, phones and electronics, agri-products, cosmetics, building materials and food. Local demand in Lomé is shaped by port logistics, transit trade, banking, textiles and services, so we often design catalogues and B2B ordering around those sectors. In Lomé, we most often build service booking platforms for:
Clinics and wellness centres
Catalogue, pricing and fulfilment rules designed for clinics and wellness centres in Lomé, connected to the systems you already use.
Salons and spas
Salons and spas get smart scheduling plus deposits and payments workflows tailored to their operations.
Gyms and studios
We map how gyms and studios sell today and digitise it end to end — from enquiry and order to payment, dispatch and repeat purchase.
Home-service providers
For home-service providers, we usually start with reminders, then add video-call tools once orders are flowing.
Training institutes
Catalogue, pricing and fulfilment rules designed for training institutes in Lomé, connected to the systems you already use.
Rental and venue businesses
Rental and venue businesses get field and venue operations plus smart scheduling workflows tailored to their operations.
Getting paid online in Lomé
Checkout is where most online sales are won or lost. In Togo, customers expect to pay with Flooz (Moov Money), T-Money and Visa and Mastercard, and many also look for cash on delivery and bank transfer.
Provider approval, settlement time and fees differ by business type, so we shortlist gateways with you, then wire up status updates, refunds and reconciliation in XOF — card details stay with the provider.
Business buyers around the Grand Marché often want invoices or bank transfer, while consumers lean on Flooz (Moov Money). We support both flows.
- Cash on delivery
- T-Money
- Bank transfer
- Visa and Mastercard
- Flooz (Moov Money)
Delivery and fulfilment from Lomé
Your service booking platform can book shipments and share tracking with La Poste du Togo, DHL, Aramex, Gozem and Local moto-couriers, or route orders to your own riders and stores across Lomé.
We set up shipping zones, cut-off times, free-shipping thresholds, cash-collection rules and returns so the promise on the product page matches what your team can deliver.
Connectivity in the area — Gnassingbé Eyadéma International Airport and the Port of Lomé — makes regional and national dispatch from Lomé practical.
Lomé sellers: marketplace plus your own store
Many Lomé sellers already list on Jumia (regional), Facebook Marketplace, local online classifieds, WhatsApp commerce and Glovo. Those channels bring traffic, but they also take commission, control the customer relationship and change rules without notice.
Your service booking platform becomes the hub: marketplaces and social shops become extra outlets fed from one catalogue, while repeat customers buy directly from you at better margins.
Selling online legally in Togo
Tax basics: Togo charges 18% VAT, with a simplified regime for small taxpayers.
On privacy we design around Law No. 2019-014 on the protection of personal data, overseen by the IPDCP; on consumer rights the store reflects the Consumer Protection Law and OHADA commercial law.
Our job is the engineering: price display with tax, invoice numbering, cookie and marketing consent, return and terms pages, role-based access and logs. Legal and tax conclusions stay with your own adviser in Togo.
Android and iOS apps for your Lomé business
Phones carry most traffic in Togo. A customer app makes rebooking one tap, while a staff app shows the day's schedule, routes for field visits, job checklists and payment collection.
One backend serves the website and the apps, and the apps ship under your own Google Play and App Store accounts — so what you change once appears everywhere.
Push notifications can be timed to UTC+0 so offers reach Lomé customers when they are awake, and the interface can run in French and Ewe.
- CRM and marketing
- Video-call tools
- Maps and route planning
- Payment gateways
- Accounting
- POS systems
- WhatsApp Business API and SMS
- Google and Outlook calendars
Integrations above are examples; we connect any system that offers a suitable API, database access or approved import and export process.
How we phase your service booking platform
Value first, depth later. For a service booking platform serving Lomé, the usual sequence looks like this:
| Phase | What goes live |
|---|---|
| Launch booking | Services, schedules, staff, payments and reminders. Configured for XOF, Flooz (Moov Money) and La Poste du Togo from the start. |
| Operate | Packages, memberships, field jobs, forms and reports. |
| Expand | Customer and staff apps, more locations and marketing automation. Reviewed against how Lomé customers actually buy. |
Success is measured on booking conversion, no-show rate, capacity utilisation, average booking value, rebooking rate and staff productivity — tracked on a dashboard you can see from launch day.
How Lomé clients work with us
Lomé runs on UTC+0, which is 5h 30m behind India (IST). With three 8-hour shifts we are available 24×7, so meetings, demos and urgent fixes happen in your working hours.
Project communication is in English; storefront content can be produced in French. You get a named lead, direct engineer access and an NDA if you ask.
Our head office is in Chhapi, Gujarat, with an office in Hyderabad and representation in Nigeria, South Africa, Ethiopia and Zambia; Lomé clients are served remotely with on-site workshops when the project needs them.
